Universal Connectivity Updates
How to Build a Comprehensive Emergency Action Plan (EAP)
In today’s unpredictable world, organizations must be prepared for any crisis—including the threat of an active shooter. A well-structured Active Shooter Emergency Action Plan (EAP) can mean the difference between chaos and a coordinated, life-saving response. Developing and maintaining a proactive safety strategy ensures employees, students, visitors, and the entire community are protected. The Cybersecurity…
Read MoreHow AI Integration Optimizes Your VoIP System
In today’s competitive, customer-focused business environment, integrating Artificial Intelligence (AI) with your VoIP system is a game-changing strategy that drives ROI and transforms communication. AI VoIP integration streamlines operations, enhances efficiency, and delivers smarter, faster, and more personalized customer interactions. By integrating VoIP with AI, businesses can uncover new opportunities to elevate customer experiences, optimize…
Read MoreUniversal Connectivity Earns SOC 2 Type 2 Compliance
We’re proud to announce that Universal Connectivity has achieved SOC 2 Type 2 compliance, an independent validation that our security measures, processes, and controls meet the rigorous standards set by the American Institute of Certified Public Accountants (AICPA). This milestone reflects our core values—pragmatic creativity, happiness, human touch, and thoroughness—which shape not only our daily…
Read MoreYour Business’s Net Promoter Score and Why It Is Important
As a business leader, you’re always looking for ways to improve customer satisfaction and loyalty. One metric that can help you measure these factors is the Net Promoter Score (NPS). This metric is based on the idea that customers fall into three categories: promoters, distractors, and passive customers. The promoters are those highly satisfied with…
Read MoreHow 5G Internet Is Changing the Way We Work and Live
The internet has altered our world in many different ways, and 5G internet is on the path to shake things up again. 5G, short for “fifth generation,” is the latest wireless communication technology that’s known for lightning-fast speeds and greater bandwidth. Currently, 4G is the most widely used internet technology in many countries, but 5G…
Read MoreIoT and Business Telecommunications: What the Internet of Things Trends Mean for Business Telecommunications
The internet has forever altered our lives, which is why the “internet of things” (IoT) trends will undoubtedly affect your business, too, especially your telecommunications systems. Learning more about IoT and business telecommunications implications will make you better prepared for future success. Internet of Things Definition The internet of things is a concept that refers…
Read MoreWhy E911 Compliance Matters: Understanding the Impact on Your Business
In today’s world, where employee safety is paramount, understanding and complying with “Enhanced 911” or E911 regulations is crucial. Negligence to comply not only puts your employees, customers, and guests at risk but also exposes your business to legal and financial consequences. Conventional 911 services were based on a phone number associated with a fixed…
Read MoreIs Your Sunk Cost Mentality Holding You Back From Getting to the Cloud?
Your phone system is your critical link to stay connected to customers. When it’s down, service is interrupted or old elements begin to falter, your business suffers as a result. Sometimes, these things are simply beyond your control; say a storm wipes out your building. With a legacy premise-based system, you’re instantly disconnected from incoming…
Read MoreNew Call Center Service Offering: UC-Links With Talkdesk
If you own or work in a small business, you know that customer service is your top priority. The way you communicate with customers and respond to their needs is at the heart of great service. To help you improve your customer interactions, Universal Connectivity is now offering UC-Links with Talkdesk call center services. These…
Read MoreUniversal Connectivity Adds Business Phone Analytics Platform
The analytics that iCall Suite collects and easily displays provide actionable insights that are otherwise unavailable. The benefits of this product we now offer can be used to ultimately stay ahead of the competition. James Smith, CEO and Chief Connector Universal Connectivity recently partnered with Tollring to add iCall Suite, a business phone analytics platform…
Read More