About

Universal Connectivity — Your Link to Your World

Meet the Leadership Team!

We excel in communications, gaining our clients' trust through being an expert in our industry. Our clients receive unmatched customer service, with a dedicated team of experts who are always available to listen, provide technical support or guidance in selecting the right telecommunications solutions for your business.

We Believe Every Business Deserves to be Better Connected

At Universal Connectivity, we offer our personal pledge to ensure your success

Hover Here

Hover over the markers to learn more about each stage of the client experience with Universal Connectivity.

Listen

Understand Client Needs

Document Systems

Document Call Flows

Design Solution

Engineering Solutions

Create Implementation Plan

Network Assessments

Plan Review

Timeline Responsibilities

Confirm Needs Met

Approvals

MSA Executed

Engineering Verified

Activation

Timeline Responsibilities

Confirm Needs Met

Project Management

Weekly Huddle

Deployment

Onsite/Remote Setup

User Admin Training

Wrap Up

Tie Up Loose Ends

Optimize

Final Acceptance

NPS Survey

Ongoing Partnership

Regular Review

Optimization & Planning To Ensure Long Term Success

Your Needs Dictate the Solution

We believe every business deserves to be better connected. This fuels our mission to enhance our clients' growth and competitiveness with forward-thinking, scalable communications systems and tools. Coupled with our core values and our strength in strategic planning, we become a team member with our clients, empowering them to think differently about their telecommunications systems, networks and tools. What are the results of practicing this for almost three decades? Our clients are more productive, efficient and happy with how their business communicates.

Universal connectivity customer reviews

“We were hesitant when facing the idea of switching from our old analog system to a VoIP system. However, after working with Universal Connectivity, we wished we had made the switch sooner. Not only did they make the transition easy and seamless, their support has been nothing but spectacular. The new system allows us to stay connected to the office no matter where we are allowing us to provide the response our clients deserve.”

-- Anthony P.

Partner, CPA firm

Unified communication

Connecting humans to humans

Managed network solutions

Connecting humans to machines

Network Solution icon

Connecting machines to things

Anytime Anywhere Stay Connected - Universal Connectivity
Universal connectivity customer reviews

“Universal Connectivity’s technical expertise is unsurpassed. They are customer-driven. It’s nice to deal with a company that when you call, a human who knows who you are answers the phone.”

-- Nancy J.

system administrator, global manufacturing company

Always On, Anytime, Anywhere Connectivity

Universal Connectivity is a premier unified communications as a service (UCaaS) provider offering enterprise-class voice over internet protocol (VoIP) business phone systems, internet connectivity solutions, fax services, hosted contact center solutions, business phone analytics, video conferencing, managed cyber security, video surveillance and network solutions. Since 1995, our unique approach has enabled us to deliver leading technology solutions with our dedicated team of experts to ensure client success.

Our core values center on you:

  • Pragmatic creativity: Our clients’ needs dictate the solution.
  • Human Touch: We respond to the immediacy of your needs.
  • Thoroughness: We listen and understand your business. Accurate documentation means accurate management.
  • Happiness: We love what we do, and it shows!

Grow Your Business: with Universal Connectivity

Our goal is to streamline operations, enhance satisfaction and cut costs. We have a proven track record of success in complex, multi-location, growing & consolidating industries like healthcare, education, retail, insurance, manufacturing, finance, law firms and mid-size businesses.

What will your company gain?

Technology Health Scorecard

Get a a meticulous review of your organization's technology and communications systems. Use it to:

  • Identify risks and plan IT budgets
  • Improve Business Continuity Plans
  • Enhance engagement through better technology utilization
  • Lower costs by pinpointing inefficiencies and redundant systems
  • Enable efficient and secure video communications

Custom Telecommunication Packages

We understand that each industry has specific needs when it comes to connectivity, compliance and support. We build custom business network solutions packages that align with your goals and budget. You can build your package using our full suite of products and services.

Thorough Execution, Timely Delivery

We address your unique industry challenges through a customized, collaborative approach: "we do it with you and for you." The relationship goes beyond the sale because we are more than just a vendor or commodity provider. We are committed partners, providing peace of mind, freeing up your resources and supporting your company's continuous growth.

Human Touch

We pride ourselves on being real people who respond to the immediacy of your needs. We understand that prompt and personalized support can make all the difference to the success of your business. Whether you need technical support or guidance in selecting the right telecommunication solutions for your business, we're here to listen and provide solutions.

100% US-Based Support 24/7

Round-the-clock local support ensures a greater understanding of your needs and delivers quicker resolutions, keeping your business operations running smoothly. High-quality service and expertise, along with in-depth knowledge of regulations and compliance, provide peace of mind. This combination offers unparalleled value through immediate customer service and professional expertise.

SOC2, HIPAA and PCI Compliance

By partnering with us, you gain the peace of mind that comes with knowing your data is protected by the highest industry standards. Upholding these standards strengthens your business reputation for reliability and trustworthiness, attracting and retaining clients who value data security.

Network Delivery

This guarantees optimal performance through efficient, reliable and secure transmission of your data across networks, using advanced routing protocols and security measures. This enhances business operations by improving communication speeds, reducing downtime and prioritizing crucial data.

100% VoIP SLA

For customers on our Universal Connectivity cloud-hosted platform, we guarantee 100% uptime for your voice services. We are dedicated to ensuring your systems remain constantly online, preventing any downtime in your business operations. Our commitment to 100% VoIP uptime secures the backbone of your business's communication infrastructure, enhancing reliability and ensuring business continuity.

Network Solutions from One Vendor

We manage all communications under one roof on our cloud-hosted communications platform, providing numerous value-added benefits:

  • Tailored integration
  • Enhanced customizations
  • Streamlined updates and upgrades
  • Dedicated support
  • Consistent user experience
  • Better security oversight
  • Cost effectiveness

Our Leadership team is ready to partner with you and support your business. Learn more about our services and let’s connect!

Partnerships icon

Partnerships

These trusted partners help us serve you

Memberships Icon Lt Blue

Memberships

Entrepreneurs Organization Logo
Entrepreneurs Organization
Greater New Haven Chamber of Commerce Logo
Greater New Haven Chamber of Commerce
West Hartford Chamber of Commerce Logo
West Hartford Chamber of Commerce
Young Presidents' Organization Logo
Young Presidents' Organization

The Better Connected Plan

  • Step 1 – Better Connected Plan

    We listen to your needs.

  • Step 2 – Better Connected Plan

    We design custom solutions.

  • Step 3 – Better Connected Plan

    We implement and manage your plan so you’re better connected.