Confused by the world of business telecommunications? Our FAQs break down common questions about phone systems, internet connectivity, cloud services and security features. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.
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NPS (Net Promoter Score) is a customer satisfaction metric based on feedback received from surveys given to customers based on one question; on a scale of 1-10, how likely are you to recommend our product and service to a friend and colleague? We are very proud that Universal Connectivity’s Net…
SD-WAN can be a great solution for businesses that want to modernize their network, improve internet performance, and prepare for future growth. You might need SD-WAN if:
SD-WAN (Software-Defined Wide Area Network) is a technology that simplifies the management and operation of a wide area network (WAN) by separating the network’s hardware from its control mechanisms. Essentially, it uses software to manage and route traffic across different types of internet connections—such as broadband, LTE, and MPLS—more efficiently….
By following these tips, you can significantly improve your business’s internet performance, leading to better productivity and smoother operations:
Enhanced 911 (E911) service automatically transmits a caller’s location to emergency responders when dialing 911. Universal Connectivity provides mandatory E911 service for all U.S. inbound/outbound voice and fax lines, excluding virtual and toll-free numbers. The E911 Service Fee is a monthly charge per qualifying line to recover Universal Connectivity’s direct…
Multi-factor authentication (MFA) is a cyber security feature that requires users to provide two or more authentication factors to verify their identity before being granted access to a system, account, or application. The goal of MFA is to add an extra layer of security beyond just a username and password….
Businesses can protect themselves and their employees from phishing emails by implementing comprehensive cybersecurity measures and fostering awareness. Educating employees about recognizing phishing attempts, setting up strong email security protocols, and using advanced tools to filter out malicious emails are crucial steps. Some of which include:
OTT, or Over-the-Top, refers to the delivery of media content and communication services directly to users via the internet, bypassing traditional distribution methods like cable or satellite television. This includes streaming services like Netflix or Hulu, as well as internet-based communication services like VoIP (Voice over IP) and messaging apps….
BYOB, or Bring Your Own Bandwidth refers to internet services. A business can subscribe to our VoIP service (for example) but use their choice of internet provider.
Multiprotocol Label Switching (MPLS) is a technique used in advanced telecommunications networks to make data travel faster and more efficiently. Instead of using long network addresses to route data, MPLS assigns short labels to data packets. These labels help the network quickly decide the best path for the data to…
Static and dynamic IP addresses differ in their assignment and consistency. A static IP address is a permanent, fixed numerical address assigned to a device on a network. It stays the same every time the device connects to the internet, making it ideal for services that require consistent access, like…
Symmetrical and asymmetrical internet speeds differ significantly in their upload and download capabilities. Symmetrical internet provides equal download and upload speeds, which is ideal for businesses that rely on video conferencing, cloud services, and transferring large files. On the other hand, asymmetrical internet has higher download speeds than upload speeds,…
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Net Promoter Score of 83 (industry average is 31)
28 years in business