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What Exactly Is a Hosted Contact Center?
A hosted contact center is a cloud-based hub for all customer contact and service. This includes a phone system with monitoring, reporting and insight tracking capabilities. It’s a secure, hosted network with high-speed connection.
Call center solutions can help you meet your business goals by increasing sales, operational efficiency and retaining customers through a better experience.
What Is Included in a Hosted Contact Center?
Provide Real Value to Your Customers and Employees
Your organizations success is centered around the customer experience you provide. It’s the heart of the operation and needs to be conditioned to give your business peak performance. No matter the size of your business, with a data-driven, cloud-based contact center, you can provide real value to your customers and employees. A good contact center will drive retention, sales, productivity, and greater efficiency helping you to future-proof your business. Universal Connectivity’s contact center solutions are catered to helping you achieve that goal by leveraging the technology you need to scale up your business.
With hosted cloud based contact center solutions from Universal Connectivity, the benefits to your business include:
Transform Your Contact Center
Whether you are creating your first contact center, improving your current operations, or expanding, we offer solutions for businesses of all sizes working one-on-one with our clients to enable their success. We offer solutions powered by Broadworks and Cisco Webex as well as partner with Talkdesk for an enhanced contact center solution. Each solution will allow your management team to monitor, control, and maximize key performance indicators of contact center success.
Choose Universal Connectivity for:
Net Promoter Score of 82 (industry average is 31)
28 years in business
99% customer retention rate
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