Retail Industry Unified Communications

Universal Connectivity provides retail unified communications to businesses of all sizes.

Because You Need Someone Who Gets You and Your Customers

We understand you need to compete. In your business, the top priority is the customer experience. You depend on reliable, high-speed connectivity that keeps your business running smoothly ensuring seamless communication with your customers.

When you choose Universal Connectivity for your telecommunications service, you get:

  • A local provider with retail experience.
  • Access to high-speed, fiber optic internet.
  • The right infrastructure for today and the future.
  • Necessary cyber security to protect your business and your customers.
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Retail Unified Communications Solutions

Our Technology Health Scorecard

As part of our commitment to help growing mid-size businesses and enterprises, we have developed a comprehensive Technology Health Scorecard Assessment. This assessment provides a meticulous review of your organization’s technology and communications systems, allowing us to identify opportunities for improvement and growth in areas like:

Areas Covered

Areas Covered

  • Secure Communications
  • Internet Access options
  • Wi-Fi coverage, security and guest access
  • 3rd party Integrations
  • Phone system requirements and 911 compliance
  • Emergency Notifications, Paging & Visitor Aware
  • Security (physical, video and Network / Cyber)
  • IT Management / Remote / Hybrid workers
  • Disaster Recovery and Business Continuity
  • Video Conferencing
  • Call Center / Analytics / Call Recording

How You Can Use Results

How You Can Use Results

  • Identify risk areas and strategically plan your IT budgets
  • Improve your Business Continuity Plans
  • Enhance employee and client engagement through better technology utilization
  • Lower costs by pinpointing inefficiencies and redundant systems
  • Enable efficient and secure video communications

Request Your Assessment

Take Advantage of Our Experience in the Retail Industry

We know the particular needs of retail business from high-speed internet to seamless connection between locations. You can rely on our fast, personalized support and our full suite of services: high speed internet, managed Wi-Fi, firewall security, hosted phone systems, call center, business and phone analytics and Microsoft Office 365.

Retail Technology Should Be an Asset, Not an Obstacle

Trust our experts to customize the right business communication solutions to meet your retail business needs.

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Reliable connectivity

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Best in class solutions

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Customer satisfaction

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Hosted Phone Systems (VoIP)

Offering enterprise-class business VoIP phone systems, enabling efficient communication within organizations. We create business mobility, optimize customer interactions, increase productivity, and lower costs.
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Internet Services

We offer reliable, secure internet services to keep businesses connected. Our comprehensive solutions include fiber-optic, coaxial cable, and wireless connections. Additionally, we provide 4G/5G backup solutions for uninterrupted business continuity during any network disruptions.
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Managed Cyber Security

Our goal is to guide you, so you understand risk and a working knowledge of your organization’s level of cyber security and compliance preparedness. We protect businesses from digital threats, ensuring data protection and network security.
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Network Solutions

We engineer a secure, customized network infrastructure designed to streamline and enhance your communications, ensuring optimal performance, security, and compliance through our cloud-based managed network solutions. Our services tackle various network-related challenges, offering cost-effective and reliable components that scale with your business growth.
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Contact Center Applications

Providing solutions for managing customer interactions and improving customer service with valuable tools for businesses, enabling efficient communication via multiple channels such as phone, SMS, web chat, email, social media and video.
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Unified Communications

Offering a comprehensive suite of unified communication services (UCaaS) to businesses to keep workplaces integrated, whether employees are centralized or part of a distributed workforce. These services streamline operations, collaboration, enhance connectivity, and improve productivity.  
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Business & Phone Analytics

Our business phone suite includes analytics, call recording and AI solutions. These offer valuable insights into employee performance, business operations, threat detection, and system quality, enabling data-driven decisions and increasing efficiency and productivity.
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Emergency Alert & E911

We provide solutions to ensure accurate 911 call routing and dispatchable location management for your business. In addition, our emergency notification system will allow you to confidently manage daily operations as well as emergency events to keep everyone safe.
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UC-Links

Your Biggest Challenges

Universal Connectivity has many products and services offerings under our UC-Links platform. Through our many trusted partnerships that help us serve you, we can create connectivity solutions that integrate your core business applications.

Learn more about our UC-Links platform and service offerings.

Retail Business High Speed Internet Services

A Winning Approach

Ensure your retail business is on track, whether you have one location or a chain. Our solutions are designed to help your business grow resulting in higher productivity and greater efficiency.  Universal Connectivity can help you leverage technology to improve customer loyalty and sales — so you can focus on your business. Connect your locations with:

  • Fast, dependable business internet that comes with personal support.
  • A managed firewall that protects your establishment from constantly evolving cyber attacks.
  • Implementation of platforms like Microsoft Office 365 with telecom systems so you get more from your investment.
  • Cloud services designed to keep data secure and the applications and documents you need accessible to all of your locations.
  • The convenience that comes from working with just one telecom vendor that can provide business and call analytics, hosted phone systems, call centers and more!
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Universal connectivity customer reviews

Customer Testimonials

Hear from customers who connect the Universal way.

“The Universal Connectivity team is very smart. They understand our space. They’re good folks to work with and they know their stuff.”

-- Tom W.

COO, insurance marketing

“We were hesitant when facing the idea of switching from our old analog system to a VoIP system. However, after working with Universal Connectivity, we wished we had made the switch sooner. Not only did they make the transition easy and seamless, their support has been nothing but spectacular. The new system allows us to stay connected to the office no matter where we are allowing us to provide the response our clients deserve.”

-- Anthony P.

Partner, CPA firm

“Having a vendor you can trust makes all the difference in the world. The Universal Connectivity team has been fantastic.”

-- Richard B.

owner, landscaping contractor

“Universal Connectivity’s technical expertise is unsurpassed. They are customer-driven. It’s nice to deal with a company that when you call, a human who knows who you are answers the phone.”

-- Nancy J.

system administrator, global manufacturing company

“If I have an issue with anything, they always get back to me right away. I’ve never had to wait on an answer. Their response time is awesome.”

-- Brian F.

network administrator, regional manufacturing company

Industries We Serve

Healthcare

CPA Firms

Insurance Brokers

Law Firms

Mid Sized Business

Education

Retail

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Sail Away From Tech Issues

If you’re using an outdated telecommunications system, it’s likely you are struggling to satisfy your customers. You both deserve better. Stop struggling to stay afloat when you could be sailing away from technology issues. Get the service you need so you can get back to business.

Universal Connectivity business communications provider

Experience with retail

Universal Connectivity business communications provider

Net Promoter Score of 83 (industry average is 31)

Universal Connectivity business communications provider

99% customer retention rate

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The Better Connected Plan

  • Step 1 – Better Connected Plan

    We listen to your needs.

  • Step 2 – Better Connected Plan

    We design custom solutions.

  • Step 3 – Better Connected Plan

    We implement and manage your plan so you’re better connected.