Cloud Communications for Businesses

Universal Connectivity provides cloud communication solutions and managed network systems for mid-market businesses

Because You Need to Stay Competitive

Whether you’re a new or growing mid-market company, you know how important it is to stay competitive. Universal Connectivity provides the IT services and solutions you need to stay ahead of the competition.

When you choose Universal Connectivity for cloud communications for businesses, you get:

A local provider with business experience.
Scalable solutions that will grow with your business.
Dependable IT support when you need it.
A solid foundation for today and the future.

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Mid-Market Business - When you choose Universal Connectivity

Bring Your Focus Back to Your Business with Cloud Communications

As a business owner, it’s likely you have a lean staff and it’s even more likely you don’t have an IT expert at your disposal. Because of this you add IT maintenance to your already long list of duties as the business owner, making it hard to give other aspects of the business the attention they need. Hard-working business owners like you deserve a customized approach to cloud communications that will help your business grow without weighing you down with responsibilities.

Choose Universal Connectivity for our:

Universal Connectivity business communications provider

Experience with small to midsize businesses

Net Promoter Score of 83 (industry average is 31)

99% customer retention rate

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Our Technology Health Scorecard

As part of our commitment to help growing mid-size businesses and enterprises, we have developed a comprehensive Technology Health Scorecard Assessment. This assessment provides a meticulous review of your organization’s technology and communications systems, allowing us to identify opportunities for improvement and growth in areas like:

Areas Covered

Secure Communications
Internet Access options
Wi-Fi coverage, security and guest access
3rd party Integrations
Phone system requirements and 911 compliance
Emergency Notifications, Paging & Visitor Aware
Security (physical, video and Network / Cyber)
IT Management / Remote / Hybrid workers
Disaster Recovery and Business Continuity
Video Conferencing
Call Center / Analytics / Call Recording

How You Can Use Results

Identify risk areas and strategically plan your IT budgets
Improve your Business Continuity Plans
Enhance employee and client engagement through better technology utilization
Lower costs by pinpointing inefficiencies and redundant systems
Enable efficient and secure video communications

Request Your Assessment

Benefit from Our Experience with Midsize Businesses

We understand the specific needs of businesses from customer experience to staying ahead of the competition. You can count on our quick, personal support and robust selection of services like business Internet, hosted phone systems, video conference, hosted call center, managed cyber security and much more.

“Their team is incredibly responsive and the follow up is just as impressive. Highly recommend Universal Connectivity to anyone looking for a communications partner that will keep you securely connected.”

-- Rich Beebe

Beebe Landscape Services Owner

Read the case study

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Technology Should Be an Asset, Not an Obstacle

Trust our experts to customize the right business communication solutions to meet your business needs.

Scalable solutions

Dependable support

Experience with mid-market companies

UC-Links

Your Biggest Challenges

Universal Connectivity has many products and services offerings under our UC-Links platform. Through our many trusted partnerships that help us serve you, we can create connectivity solutions that integrate your core business applications.

Learn more about our UC-Links platform and service offerings.

Call Recording / Voice AI

Midsize Businesses - Universal Connectivity

A Customized, Scalable Approach

One way to get your growing business on the path to productivity and increased revenue is to invest in a cloud communications infrastructure that will elevate your team’s productivity, increase your customer experience and keep everyone better connected. In addition, Universal Connectivity can help your business connect with:

Development of a business continuity and disaster recovery plan to ensure your business is taken care of no matter what.
Solutions and services that will grow with your business.
The convenience that comes from working with just one telecom vendor.

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Business Internet for Midsize Businesses

Create Better Relationships with Hosted Call Center Services

Every conversation is an opportunity and a moment that matters to your business. You deserve a comprehensive contact center that connects you and your customers.

Choose Universal Connectivity as your contact center partner for:

An optimized contact center for large scale traffic during busy seasons.
Insights on your customer base and their buying behavior.
Easy routing that directs customers to the best team member for their needs.
Seamless connections to customers anywhere on any device.

Managed Network Solutions Custom-Built for Your Business

Premier performance, maximum bandwidth and scalability: You get it all with managed network service from Universal Connectivity. Our experience with new and growing businesses means we understand your specific needs and provide you telecommunications with a personal touch.

Bundled hardware, software and managed network solutions
Security firewalls, Wi-Fi, LAN switching and cabling
Configuration of switches and wireless access points
Professional network integration
Consistent, responsive support

Customer Testimonials

Hear from customers who connect the Universal way.

“The Universal Connectivity team is very smart. They understand our space. They’re good folks to work with and they know their stuff.”

-- Tom W.

COO, insurance marketing

“We were hesitant when facing the idea of switching from our old analog system to a VoIP system. However, after working with Universal Connectivity, we wished we had made the switch sooner. Not only did they make the transition easy and seamless, their support has been nothing but spectacular. The new system allows us to stay connected to the office no matter where we are allowing us to provide the response our clients deserve.”

-- Anthony P.

Partner, CPA firm

“Having a vendor you can trust makes all the difference in the world. The Universal Connectivity team has been fantastic.”

-- Richard B.

owner, landscaping contractor

“Universal Connectivity’s technical expertise is unsurpassed. They are customer-driven. It’s nice to deal with a company that when you call, a human who knows who you are answers the phone.”