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Connecting humans to machines
Connecting machines to things
Empower Your Business with UCaaS
Universal Connectivity’s cloud-native UCaaS platform brings together VoIP, video conferencing, messaging, file sharing, fax, and contact center tools into one secure, scalable and fully managed unified communications platform. Designed to support hybrid work and multi-location teams, it helps businesses reduce costs, improve collaboration, and simplify IT management.
With real-time analytics, built-in compliance, and 24/7 U.S.-based support, our UCaaS solution empowers organizations to stay connected and competitive—anywhere, on any device.
Always On, Anytime, Anywhere Connectivity
Partner with Universal Connectivity to:
Stop Managing Chaos. UCaaS Solves It All
Fragmented Tools
Disjointed systems reduce productivity and frustrate employees. Our UCaaS integrates all tools into one platform, streamlining workflows.
High IT Costs
Legacy systems are costly to maintain. Our cloud-based UCaaS reduces infrastructure costs and simplifies management.
Remote Work Gaps
Remote teams need seamless collaboration. Our UCaaS ensures reliable access to voice, video, and messaging from anywhere.
Benefits for Your Business
- Increased Productivity: Unified tools reduce context-switching (the disruption caused by switching between apps), saving time for employees and executives.
- Cost Efficiency: Eliminate costly on-premises hardware and maintenance, appealing to CFOs and IT managers.
- Scalability: Easily scale to support growing teams or seasonal demands, ensuring flexibility for CIOs.
- Remote Work Ready: Empower hybrid and remote teams with seamless access, addressing C-suite remote work concerns.
- Enterprise-Grade Security: Encryption and compliance (e.g., PCI DSS, HIPAA) protect sensitive data, reassuring IT management.
Transform Your Business Communication
We simplify vendor management while ensuring seamless connectivity, robust security, and scalable solutions as your single service provider. Our customizable, integrated solutions are designed to meet your business needs, empowering you to stay connected, competitive, and secure.
Whether you're supporting a remote workforce or scaling operations across multiple locations, our UCaaS solution simplifies how your team connects and collaborates—while providing the reliability, compliance, and analytics IT teams expect.
Business VoIP Phone Systems
Upgrade your business communications with our advanced VoIP solutions that reduce costs, optimize customer interactions and increase productivity. Replace outdated phone systems with flexible, scalable, cost-effective technology designed to streamline operations. This will unlock new levels of mobility and empower your team to manage calls seamlessly, enhance collaboration, and deliver exceptional customer experiences—anytime, anywhere.
Our offerings include top-tier business IP phones from industry leaders like Cisco, Poly, and Grandstream, delivering reliable and high-quality performance. For customers on our Universal Connectivity hosted platform, we guarantee 100% uptime for voice services, ensuring uninterrupted communication when it matters most. Eliminate traditional phone system limitations and stay ahead in today's competitive market with a communication system designed for modern businesses.
Hosted PBX
Upgrade from outdated technology and make calls in the cloud with our complete hosted IP PBX solution. Consolidate your data and voice services to save money on long-distance and toll-free per-minute charges. Enjoy all the features and functionality of an on-premises phone system, now fully managed in the cloud.
Our Hosted PBX provides a central system for managing both internal and external communications. Access essential business VoIP features like call forwarding, auto-attendant, conference bridging, hunt groups, music on hold, group paging, and voicemail-to-email. Additionally, integrate advanced tools such as contact center applications, phone analytics, call recording with AI, SMS, emergency notifications, daily communication systems, and E911 for a truly comprehensive communication solution.
» Get answers to the most common hosted phone questions with our FAQs.
E911 for VoIP and Unified Communications
There is no other communication more critical than a call to 911. Ensure the safety and well-being of your employees, customers and guests by bringing your business into compliance with Kari’s Law and RAY BAUM’s Act. Simplify accurate 911 call routing and dispatchable location management with solutions from Universal Connectivity.
» Learn how the right E911 solution can help you keep workers safe and devices compliant.
Emergency Notification & Daily Communications
This versatile emergency communication platform seamlessly integrates safety, communication, and incident management tools into a single, unified system. It helps organizations reduce costs, enhance security, and streamline operations while ensuring rapid, effective emergency response.
The system can also be tailored to meet your needs, with additions such as:
- Visitor Management
- Safety Drill Manager
- Panic Buttons
- 911 Monitoring and Alerting
Call Center Operations
Enhance the customer experience, increase agent efficiency and get real-time business insights to help you meet your business goals. Handle inbound calls efficiently from a central phone number and distribute them seamlessly to your team of agents. Call center employees will have the flexibility to answer calls in the queue from anywhere, ensuring uninterrupted service and enhanced customer satisfaction. Experience the benefits of a modern, agile call center that adapts to your business needs.
Video Conferencing
Enable your teams to meet and collaborate more effectively. Designed to boost productivity and reduce operational costs, our solutions help you save time and money while improving communication across your organization. We partner with you to identify the features that best support your goals and conferencing needs—delivering a seamless, unified experience.
SMS Messaging
Create a simpler, quicker way of sharing information. Messages come from your company’s business phone number through our cloud-based service. You can collaborate beyond meetings by converting internal communications into external SMS messages to any mobile or SMS-capable phone. Make communication with customers, colleagues and important stakeholders seamless and secure.
» Learn how the right SMS solution can help you reach clients, customers or employees quickly.
Business Fax
Online fax services make it possible for businesses to securely send and receive faxes via email, desktop, smartphone, or tablet. Replace fax servers with cloud fax to eliminate major capital expenditures associated with faxing equipment and reduce fax expenses to a low operational cost. Integrate internet faxing with your office's multifunction printers and devices. Maintain regulatory compliance and eliminate on-site fax hardware.
Call Recording with Voice AI
Establish a hybrid workplace solution. Businesses need a solution that can capture critical voice data and provide actionable insights to enhance sales and service performance, improve customer experience and enable proactive compliance. You can share notes, transcripts and recordings via your CRM and collaboration tools. Give your business the tools needed to meet regulatory compliance, increase revenue, increase customer engagement and satisfaction, and gain crucial employee insight for coaching and training.
Business Phone Analytics
Business analytics platform that turns your business data into business intelligence. Powerful APIs to integrate your data to your CRM, customizable settings ensure company and industry compliance requirements, report sharing keeps leadership updated on call KPI's, remote management capabilities with desktop, mobile and tablet access, streamlines call center operations with dedicated workspaces, gives visibility into call journeys to optimize workflows and more.
» Learn how the right analytics platform turns your data into business intelligence.
Experience the Universal Connectivity difference - and grow your business with confidence.
UC-Links
Solve Your Biggest Challenges
Universal Connectivity has many products and services offerings under our UC-Links platform. Through our many trusted partnerships that help us serve you, we can create connectivity solutions that integrate your core business applications.
Learn more about our UC-Links platform and service offerings.
Our Technology Health Scorecard
As part of our commitment to help growing mid-size businesses and enterprises, we have developed a comprehensive Technology Health Scorecard Assessment. This assessment provides a meticulous review of your organization’s technology and communications systems, allowing us to identify opportunities for improvement and growth in areas like:
Areas Covered
Areas Covered
- Secure Communications
- Internet Access options
- Wi-Fi coverage, security and guest access
- 3rd party Integrations
- Phone system requirements and 911 compliance
- Emergency Notifications, Paging & Visitor Aware
- Security (physical, video and Network / Cyber)
- IT Management / Remote / Hybrid workers
- Disaster Recovery and Business Continuity
- Video Conferencing
- Call Center / Analytics / Call Recording
How You Can Use Results
How You Can Use Results
- Identify risk areas and strategically plan your IT budgets
- Improve your Business Continuity Plans
- Enhance employee and client engagement through better technology utilization
- Lower costs by pinpointing inefficiencies and redundant systems
- Enable efficient and secure video communications
Request Your Assessment
Seamless Integrations
Connect our UCaaS platform with your favorite business tools to streamline workflows and enhance productivity.
Partner with Universal Connectivity for unified communications for business and count on our:
30 years in business
Net Promoter Score of 83 (industry average is 31)
99% customer retention rate
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The Better Connected Plan
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We listen to your needs.
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We design custom solutions.
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We implement and manage your plan so you’re better connected.
