Enhanced agility and scalability
Cyber security and data protection
Best-in-class software solutions
What Are Cloud Communications?
Cloud communications refer to the delivery of voice and collaboration services over the internet—no hardware, servers, or complicated infrastructure needed. Everything runs through secure data centers and is accessible from any connected device, anywhere.
Common Cloud Communication Services Include:
- Hosted VoIP & Cloud PBX
- Video conferencing
- Messaging & chat
- SIP trunking
- Internet connectivity & failover
Why Universal Connectivity?
At Universal Connectivity, we’re more than just a provider—we’re a partner dedicated to your success. Our cloud communications solutions are built around your goals, whether you're replacing a legacy system or enabling growth across multiple locations. We work closely with you to design, deliver, and optimize a future-ready communication strategy that evolves with your business.
Transform Your Business with Cloud Communications Services
We simplify vendor management while ensuring seamless connectivity, robust security, and scalable solutions as your single service provider. Our customizable, integrated solutions are designed to meet your business needs, empowering you to stay connected, competitive, and secure.
Universal Connectivity offers a full suite of business communication and IT services, including VoIP phone systems, high-speed internet, network management, cybersecurity, IT managed services, and Unified Communications as a Service (UCaaS).
Unified Communications as a Service (UCaaS)
Universal Connectivity’s cloud-native UCaaS platform combines business voice (VoIP), video, messaging, conferencing, fax, voicemail, and file sharing into one unified communications platform—secure, scalable, and fully managed.
Whether you're using Microsoft Teams, Cisco Webex, or advanced contact center tools, our cloud solution streamlines communication across devices and locations. Supported by our expert 24/7 U.S.-based team, it's designed to simplify collaboration, reduce IT complexity, and keep your business connected—anytime, anywhere.
» Learn how UCaaS can help transform technology into an asset instead of an obstacle.
Business VoIP Phone Systems
Upgrade your business communications with our advanced VoIP solutions that reduce costs, optimize customer interactions and increase productivity. Replace outdated phone systems with flexible, scalable, cost-effective technology designed to streamline operations. This will unlock new levels of mobility and empower your team to manage calls seamlessly, enhance collaboration, and deliver exceptional customer experiences—anytime, anywhere.
Our offerings include top-tier business IP phones from industry leaders like Cisco, Poly, and Grandstream, delivering reliable and high-quality performance. For customers on our Universal Connectivity hosted platform, we guarantee 100% uptime for voice services, ensuring uninterrupted communication when it matters most. Eliminate traditional phone system limitations and stay ahead in today's competitive market with a communication system designed for modern businesses.
Hosted PBX
Upgrade from outdated technology and make calls in the cloud with our complete hosted IP PBX solution. Consolidate your data and voice services to save money on long-distance and toll-free per-minute charges. Enjoy all the features and functionality of an on-premises phone system, now fully managed in the cloud.
Our Hosted PBX provides a central system for managing both internal and external communications. Access essential business VoIP features like call forwarding, auto-attendant, conference bridging, hunt groups, music on hold, group paging, and voicemail-to-email. Additionally, integrate advanced tools such as contact center applications, phone analytics, call recording with AI, SMS, emergency notifications, daily communication systems, and E911 for a truly comprehensive communication solution.
» Get answers to the most common hosted phone questions with our FAQs.
SIP Trunking
By leveraging SIP Trunking with a premise-based PBX solution, businesses can seamlessly access cloud-based functionalities without overhauling their existing infrastructure. Our SIP Trunking services enable companies to make and receive calls over the internet, significantly reducing costs by eliminating traditional phone lines.
These services offer enhanced flexibility, allowing employees to work from anywhere with an internet connection, and ensure reliable communication with dynamic call rerouting during outages to maintain business continuity. By modernizing outdated communication systems, our scalable and cost-efficient SIP Trunking solutions are designed to meet the evolving needs of modern businesses.
Internet Solutions
We manage and operate our own fiber internet infrastructure, delivering unmatched reliability, performance, and security for business-critical operations. Our tailored solutions include fiber-optic, coaxial cable, and wireless connections, with 4G/5G failover solutions ensuring business continuity with uninterrupted service.
Backed by 24/7/365 expert support from our Network Operations Center (NOC), we provide 99.999% uptime, static IP addresses for secure remote access and server hosting, and enterprise-grade SLAs to keep businesses connected and competitive.
Call Center Operations
Enhance the customer experience, increase agent efficiency and get real-time business insights to help you meet your business goals. Handle inbound calls efficiently from a central phone number and distribute them seamlessly to your team of agents. Call center employees will have the flexibility to answer calls in the queue from anywhere, ensuring uninterrupted service and enhanced customer satisfaction. Experience the benefits of a modern, agile call center that adapts to your business needs.
Video Conferencing
Enable your teams to meet and collaborate more effectively. Designed to boost productivity and reduce operational costs, our solutions help you save time and money while improving communication across your organization. We partner with you to identify the features that best support your goals and conferencing needs—delivering a seamless, unified experience.
SMS Messaging
Create a simpler, quicker way of sharing information. Messages come from your company’s business phone number through our cloud-based service. You can collaborate beyond meetings by converting internal communications into external SMS messages to any mobile or SMS-capable phone. Make communication with customers, colleagues and important stakeholders seamless and secure.
» Learn how the right SMS solution can help you reach clients, customers or employees quickly.
Business Fax
Online fax services make it possible for businesses to securely send and receive faxes via email, desktop, smartphone, or tablet. Replace fax servers with cloud fax to eliminate major capital expenditures associated with faxing equipment and reduce fax expenses to a low operational cost. Integrate internet faxing with your office's multifunction printers and devices. Maintain regulatory compliance and eliminate on-site fax hardware.
Business Phone Analytics
Business analytics platform that turns your business data into business intelligence. Powerful APIs to integrate your data to your CRM, customizable settings ensure company and industry compliance requirements, report sharing keeps leadership updated on call KPI's, remote management capabilities with desktop, mobile and tablet access, streamlines call center operations with dedicated workspaces, gives visibility into call journeys to optimize workflows and more.
» Learn how the right analytics platform turns your data into business intelligence.
Call Recording with Voice AI
Establish a hybrid workplace solution. Businesses need a solution that can capture critical voice data and provide actionable insights to enhance sales and service performance, improve customer experience and enable proactive compliance. You can share notes, transcripts and recordings via your CRM and collaboration tools. Give your business the tools needed to meet regulatory compliance, increase revenue, increase customer engagement and satisfaction, and gain crucial employee insight for coaching and training.
Experience the Universal Connectivity difference - and grow your business with confidence.
Cloud Communications — 100% Cloud-Based Voice & Collaboration
Modern business demands mobility, simplicity, and reliability—without the burden of on-premise phone systems. Universal Connectivity’s Cloud Communications services deliver voice, messaging, video, and conferencing entirely through the cloud, enabling secure, scalable communication across any device or location.
Whether you’re equipping a small business, supporting remote teams, or replacing outdated PBX systems, we make it easy to connect, collaborate, and grow with cloud-delivered solutions backed by expert support.
Key Features & Benefits
Our Technology Health Scorecard
As part of our commitment to help growing mid-size businesses and enterprises, we have developed a comprehensive Technology Health Scorecard Assessment. This assessment provides a meticulous review of your organization’s technology and communications systems, allowing us to identify opportunities for improvement and growth in areas like:
Areas Covered
Areas Covered
- Secure Communications
- Internet Access options
- Wi-Fi coverage, security and guest access
- 3rd party Integrations
- Phone system requirements and 911 compliance
- Emergency Notifications, Paging & Visitor Aware
- Security (physical, video and Network / Cyber)
- IT Management / Remote / Hybrid workers
- Disaster Recovery and Business Continuity
- Video Conferencing
- Call Center / Analytics / Call Recording
How You Can Use Results
How You Can Use Results
- Identify risk areas and strategically plan your IT budgets
- Improve your Business Continuity Plans
- Enhance employee and client engagement through better technology utilization
- Lower costs by pinpointing inefficiencies and redundant systems
- Enable efficient and secure video communications
Request Your Assessment
UC-Links
Solve Your Biggest Challenges
Universal Connectivity has many products and services offerings under our UC-Links platform. Through our many trusted partnerships that help us serve you, we can create connectivity solutions that integrate your core business applications.
Learn more about our UC-Links platform and service offerings.
Cloud Communications for Business Success
Cloud communications empower modern businesses with agile, accessible tools to streamline how teams connect and collaborate. With cloud-delivered voice, video, messaging, and internet solutions, your organization gains the flexibility to support remote and hybrid teams, reduce IT complexity, and scale operations efficiently—all backed by robust security, network redundancy, and built-in disaster recovery.
Why Businesses Partner with Universal Connectivity for Cloud Communications:
Partner with Universal Connectivity
Count on our cloud communications expertise to guide you.
30 years in business
Net Promoter Score of 83 (industry average is 31)
99% customer retention rate
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