What Exactly Is a VoIP Phone Service?
VoIP phone service is a technology that allows you to make calls by utilizing your internet bandwidth instead of a regular analog phone line. With a VoIP phone system, you take advantage of your service on any internet-enabled device so you can work anytime from anywhere with an internet connection.
For your increasingly mobile workforce, our hosted phone systems facilitate seamless communication on all devices and networks, eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing, call recording and more.
Benefits of a Hosted Phone System with Universal Connectivity?
Transform Your Business with Robust IP Communications Service
Make the move from old to new technology, consolidate data and voice bills and save money on long distance and toll-free per-minute charges with complete hosted IP PBX solutions from Universal Connectivity. All of these business-class features are only one call away.
Business Phone Analytics
Listen, learn, measure and analyze interactions to improve both staff productivity and the customer experience our UCLinks with Phone Analytics — a business phone analytics platform and call recording service. Get actionable insights through dashboards, team wallboards and trend reports that turn everyday interactions into training opportunities.
Call Recording with Voice AI
For call centers as well as businesses, call recording and archiving provides valuable data for:
- Detailed recordkeeping
- Recovery of missed details
- Quality assurance
- Resolving call conflicts
- Training
- Employee feedback
- Services and product improvements
- And more
Conference Bridging
Using a phone or click-to-call on a computer browser, a conference bridge empowers groups of people to connect on a single call (hybrid or international).
Group Paging
Send real-time announcements to groups of any size, even a single coworker. This feature can communicate with teams or departments, announce to people in a specific building area or even with your entire staff at once — in real time.
Voicemail to Email
Stop dialing in to retrieve a voicemail. Have the audio files come to you — by email. Voicemail to email allows for faster retrieval, improved responsiveness and easier long-term storage for recordkeeping.
Business VoIP Basics
- Mobility
- Auto attendant
- Call forwarding
- Caller ID
- Do not disturb (DND)
- Call park and page
- Extension dialing
- External transfer
- Hunt groups
- Music on hold
SMS
Send secure SMS messages within our UCLinks platform. SMS messaging is a quick and convenient way to reach clients, consumers or employees.
Contact Center
Optimize your contact center or call center for better customer experience our UCLinks with Talkdesk for call center solutions.
E911 for VoIP and Unified Communications
There is no other communication more critical than a call to 911. Ensure the safety and well-being of your employees, customers and guests by bringing your business into compliance with Kari’s Law and RAY BAUM’s Act. Simplify accurate 911 call routing and dispatchable location management with solutions from Universal Connectivity.
Emergency Notification & Daily Communication System
In an emergency, get a detailed message out to your team is critical. Keep everyone safe and improve response times with an Emergency Notification System that can reach whoever you need, wherever they are and on any device - even legacy systems.
The same system can also improve your daily operations and communication from announcements to remote workers connectivity to overhead paging.
Experience the Universal Connectivity difference - and grow your business with confidence.
Choosing Business VoIP Phone Service
Modern phone systems have the power to enhance profits with their many applications and features. To get the most from voice over internet protocol (VoIP) phone service, you need a hosted network.
Looking For the Right Phone Provider for Your Business?
The right business communication partner can help your business thrive. So how do you choose? Grab our easy, one page checklist. Compiled based on years of experience, this free download can help you jump start your search and selection process. It will help you:
Get The Checklist
Lunch & Learn Webinar Series from Universal Connectivity
Discover UC-Links with Webex. A full desk top phone replacement with video conferencing capabilities. One secure place to call, meet, message, file share, and so much more. Learn about the communication and collaboration tools, modern mobility, data security & compliance, third-party integrations and see a live demo - PC and mobile app interface.
Staying in Touch Should Be Easy
Best-of-breed phones and equipment allow you to take full advantage of everything hosted phone systems offer.
Cisco Phones
Cisco phones offer a wide range of benefits to businesses large and small; the perfect complement to a secure and scalable voice communication system. As a Cisco Premier Integrator Partner, we can help.
Poly Phones, Headsets, Video Conferencing
Wherever you need to make calls, from the desk to the boardroom to remote sites, Poly phones fulfill your needs with streamlined design and outstanding audio performance.
Grandstream IP Voice Telephony
Carrier-grade IP phones and portable WiFi phones that streamline communication and workload efficiency for small, medium and enterprise sized businesses.
We Believe Every Business Deserves To Be Better Connected
The level of work your employees produce will be determined by the tools they use. Every business transaction depends on communication. Whether it is an employee speaking with a customer, engaging on a conference call, keeping remote workers informed or connecting multiple sites – nothing is possible without the ability to communicate information when needed. That's why investing in a strong communications infrastructure is pivotal to a business' survival. VoIP offers more capabilities and responds to the modern business' goals giving your company a higher return on investment.
Unify communication technologies with a VoIP phone system and facilitate seamless communication on all devices and networks.
Partner with Universal Connectivity to take advantage of:
Take Your Business Phone System to the Next Level
29 years in business
Net Promoter Score of 83 (industry average is 31)
99% customer retention rate
Work from anywhere with centralized connectivity
Increased call clarity, decreased costs
Robust, user-friendly telecommunication
Business Phone & VoIP FAQs
The Better Connected Plan
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We listen to your needs.
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We design custom solutions.
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We implement and manage your plan so you’re better connected.
