Enhanced agility and scalability
Cyber security and data protection
Best-in-class software solutions
Transform Your Business with Cloud Communications Services
We simplify vendor management while ensuring seamless connectivity, robust security, and scalable solutions as your single service provider. Our customizable, integrated solutions are designed to meet your business needs, empowering you to stay connected, competitive, and secure.
Universal Connectivity offers a full suite of business communication and IT services, including VoIP phone systems, high-speed internet, network management, cybersecurity, IT managed services, and Unified Communications as a Service (UCaaS).
Unified Communications
(UC) brings together all your communication tools—voice, video, messaging, voicemail, fax, and content sharing—into one seamless, full-featured solution. UC eliminates the need for multiple disconnected systems, simplifying communication and enabling teams to work smarter and faster.
Whether it’s VoIP, virtual meetings, chat, Microsoft Teams, or Cisco Webex, our UC solutions keep your team connected and productive from any location. Simplify collaboration, enhance productivity, and ensure your business remains competitive.
Business VoIP Phone Systems
Upgrade your business communications with our advanced VoIP solutions that reduce costs, optimize customer interactions and increase productivity. Replace outdated phone systems with flexible, scalable, cost-effective technology designed to streamline operations. This will unlock new levels of mobility and empower your team to manage calls seamlessly, enhance collaboration, and deliver exceptional customer experiences—anytime, anywhere.
Our offerings include top-tier business IP phones from industry leaders like Cisco, Poly, and Grandstream, delivering reliable and high-quality performance. For customers on our Universal Connectivity hosted platform, we guarantee 100% uptime for voice services, ensuring uninterrupted communication when it matters most. Eliminate traditional phone system limitations and stay ahead in today's competitive market with a communication system designed for modern businesses.
Hosted PBX
Upgrade from outdated technology and make calls in the cloud with our complete hosted IP PBX solution. Consolidate your data and voice services to save money on long-distance and toll-free per-minute charges. Enjoy all the features and functionality of an on-premises phone system, now fully managed in the cloud.
Our Hosted PBX provides a central system for managing both internal and external communications. Access essential business VoIP features like call forwarding, auto-attendant, conference bridging, hunt groups, music on hold, group paging, and voicemail-to-email. Additionally, integrate advanced tools such as contact center applications, phone analytics, call recording with AI, SMS, emergency notifications, daily communication systems, and E911 for a truly comprehensive communication solution.
SIP Trunking
By leveraging SIP Trunking with a premise-based PBX solution, businesses can seamlessly access cloud-based functionalities without overhauling their existing infrastructure. Our SIP Trunking services enable companies to make and receive calls over the internet, significantly reducing costs by eliminating traditional phone lines.
These services offer enhanced flexibility, allowing employees to work from anywhere with an internet connection, and ensure reliable communication with dynamic call rerouting during outages to maintain business continuity. By modernizing outdated communication systems, our scalable and cost-efficient SIP Trunking solutions are designed to meet the evolving needs of modern businesses.
Internet Solutions
We manage and operate our own fiber internet infrastructure, delivering unmatched reliability, performance, and security for business-critical operations. Our tailored solutions include fiber-optic, coaxial cable, and wireless connections, with 4G/5G failover solutions ensuring business continuity with uninterrupted service.
Backed by 24/7/365 expert support from our Network Operations Center (NOC), we provide 99.999% uptime, static IP addresses for secure remote access and server hosting, and enterprise-grade SLAs to keep businesses connected and competitive.
Call Center Operations
Enhance the customer experience, increase agent efficiency and get real-time business insights to help you meet your business goals. Handle inbound calls efficiently from a central phone number and distribute them seamlessly to your team of agents. Call center employees will have the flexibility to answer calls in the queue from anywhere, ensuring uninterrupted service and enhanced customer satisfaction. Experience the benefits of a modern, agile call center that adapts to your business needs.
Business Fax
Online fax services make it possible for businesses to securely send and receive faxes via email, desktop, smartphone, or tablet. Replace fax servers with cloud fax to eliminate major capital expenditures associated with faxing equipment and reduce fax expenses to a low operational cost. Integrate internet faxing with your office's multifunction printers and devices. Maintain regulatory compliance and eliminate on-site fax hardware.
SMS Messaging
Create a simpler, quicker way of sharing information. Messages come from your company’s business phone number through our cloud-based service. You can collaborate beyond meetings by converting internal communications into external SMS messages to any mobile or SMS-capable phone. Make communication with customers, colleagues and important stakeholders seamless and secure.
Call Recording with Voice AI
Establish a hybrid workplace solution. Businesses need a solution that can capture critical voice data and provide actionable insights to enhance sales and service performance, improve customer experience and enable proactive compliance. You can share notes, transcripts and recordings via your CRM and collaboration tools. Give your business the tools needed to meet regulatory compliance, increase revenue, increase customer engagement and satisfaction, and gain crucial employee insight for coaching and training.
Business Phone Analytics
Business analytics platform that turns your business data into business intelligence. Powerful APIs to integrate your data to your CRM, customizable settings ensure company and industry compliance requirements, report sharing keeps leadership updated on call KPI's, remote management capabilities with desktop, mobile and tablet access, streamlines call center operations with dedicated workspaces, gives visibility into call journeys to optimize workflows and more.
Experience the Universal Connectivity difference - and grow your business with confidence.
Not sure if leveraging the cloud is right for your business?
Cloud communications solve the challenges facing today’s businesses by providing essential technology systems, tools, and applications that streamline communication and collaboration. It empowers your organization with greater agility, adaptability for a distributed workforce, and financial flexibility, while accommodating diverse work styles. All of this comes with the confidence of robust data security, network redundancy, and reliable backup and disaster recovery solutions.
At Universal Connectivity, we’re more than just a provider—we’re a partner dedicated to your success. Our cloud communications solutions address your unique challenges by delivering tailored systems that drive growth, enhance collaboration, and simplify your operations. From hosted phone systems and enterprise applications to secure internet solutions, we ensure your communication technology is future-ready, scalable, and aligned with your goals. Our team will work closely with you to build, execute, and scale a communication system that drives your business forward.
How Cloud Communications Drive Growth, Agility, and Innovation
UC-Links
Your Biggest Challenges
Universal Connectivity has many products and services offerings under our UC-Links platform. Through our many trusted partnerships that help us serve you, we can create connectivity solutions that integrate your core business applications.
Learn more about our UC-Links platform and service offerings.
Are communication, data security and data storage issues keeping you awake at night?
In a rapidly changing and competitive business world, communication has never been so important. Every business large or small, must communicate successfully to survive and prosper. The long-established telecom infrastructure isn’t built to bear what the modern business demands to support connectivity, data and productivity. With the cloud, unified communication and collaboration services give your team the flexibility and mobility they need to stay connected securely and perform. Choose how you want your business to communicate with a range of cloud phone services, technology systems, tools and applications.
Businesses that outsource cloud communications get:
Are You Ready to Go Hybrid?
Be prepared for the common challenges businesses face when starting a hybrid work environment, plus get tips to overcome them. This free Quick Start Guide will explain:
Get the Guide
Partner with Universal Connectivity
Count on our cloud communications expertise to guide you.
29 years in business
Net Promoter Score of 83 (industry average is 31)
99% customer retention rate
How Can Cloud Communications Benefit You?
Give Your Business All the Advantages
Read the Latest News, Tips and Success Stories
Is Microsoft Teams Cloud Phone Integration Right for You?
Integrating Microsoft Teams with your business’s cloud phone system can help unify communications with rich features and a streamlined user experience. So is Microsoft Teams cloud phone integration the best path for your company? Consider these factors: Teams for Your Team With many small to medium-size businesses already using (and paying for) Microsoft Teams, the…
Unified Communications Cloud Provider Comparison
Unified Communications (UC) is a cloud-based communications service that combines several core business communication tools into one integrated system. Cloud solutions are designed to help organizations improve productivity, enhance collaboration and reduce costs by eliminating the need for multiple systems. However, there are various types of UC cloud providers, making the selection process even trickier.…
Is Your Sunk Cost Mentality Holding You Back From Getting to the Cloud?
Your phone system is your critical link to stay connected to customers. When it’s down, service is interrupted or old elements begin to falter, your business suffers as a result. Sometimes, these things are simply beyond your control; say a storm wipes out your building. With a legacy premise-based system, you’re instantly disconnected from incoming…
The Better Connected Plan
-
We listen to your needs.
-
We design custom solutions.
-
We implement and manage your plan so you’re better connected.
