UC-Links With Talkdesk Call Center

Optimize your contact center or call center for better customer experience.

Universal Connectivity — Your Link to Your World

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Simplify customer relations

Increase productivity

Fuel growth and leads

Choosing UC-Links With Talkdesk for Call Center Solutions

Choosing Universal Connectivity as your call center provider will allow you to leverage the technology to power your business. We know that every conversation is an opportunity to connect to your customers.

Universal Connectivity Call Center Services - Talkdesk Provider

With UC-Links With Talkdesk from Universal Connectivity you’ll benefit from:

Partnering with a professional. Take advantage of our experience and knowledge of the UC-Links With Talkdesk solution. We’ll manage, analyze and optimize the solution to best suit your specific business needs.
Being able to focus on your business. By bringing in a knowledgeable professional, your team can take contact center worries off their plate. Free your team to focus their attention on the business and position themselves better for long-term growth.
Customer experience. By outsourcing your contact center needs you don’t have to worry about training or your team’s lack of call center experience. Your customers will have meaningful, memorable interaction with your brand. Talkdesk leverages AI to deliver a better experience, building on relationships that are personalized, productive and profitable.
Team scalability. Be prepared for busy seasons by optimizing your contact center for increased traffic and revenue. Help your contact center grow along with your business.

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Talkdesk for Your Industry Call Center

Talkdesk can be optimized to benefit many industries.

Talkdesk for Retail and Hospitality

Premier customer service is a must in the hospitality and retail industry. Conversation is at the center of your business so it’s vital you have an efficient method to communicate with your customers. With Talkdesk for hotels and retailers, you can deliver exceptional customer service. You can reach your customers anywhere, on any device. They will be interacting with your business via different channels so it’s important to be able to connect with them at every point of their shopping journey. Easily direct customers to the best team member for their needs. Provide personalized support and experience with elevated CRM abilities and tools. Scale your contact center to align with your business growth. With Talkdesk for retail, great customer service will be who you are, not just a differentiator.

Talkdesk for Insurance Brokers

Enhance agent responsiveness through the robust capabilities offered by Talkdesk for insurance brokers. Give your policyholders a smooth experience. With AI technologies, chatbots and multiple channels for easy communication, your policyholders receive a simple, self-guided user experience. They’ll be able to get answers faster, work with knowledgeable and prepared agents, and receive 24/7 support. With Talkdesk’s Smart Service capabilities, agents can do more with less. They’ll be able to provide better support and service with a 360-degree view of the policyholder’s file and information.

Talkdesk for Financial Services

Talkdesk for Healthcare

Ensure an incredible patient experience by providing superior customer service. In healthcare, the patient's journey should be seamless, convenient and personalized. Through Talkdesk, healthcare call centers will have the ability to proactively engage patients in their preferred channel - web, SMS, mobile app, virtual agent, or live agent. Staff will be empowered by having the information they need in a single interface unifying vital patient data from EHR, CRM, and other systems.

Because it is purpose-built, it is able to bring healthcare-specific insights and functions to the agent's workspace such as cognitive intelligence, next-best actions, process automation and analytics to provide staff with real-time guidance for efficient and personalized patient conversations.

Improve patient access, empower staff, enhance security, protect customers data and exceed patient expectations.

Talkdesk for CEO/VPs of Customer Service

Talkdesk for Contact Center Directors

Talkdesk for IT Managers

Benefits of UC-Links With Talkdesk for Call Centers

Creating better relationships through better experiences
Empowering agents from anywhere
Unparalleled advantages of speed, agility, scale and reliability
60+ out-of-the box integrations and applications connect marketplace including Salesforce Cloud
AI infused: embedded native AI across the platform to drive higher efficiency, reduce costs and fuel data-driven, profitable customer engagements
End-to-end: the CX (Customer Experience) cloud provides one global cloud-native platform, one user experience and one services experience

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UC-Links

Your Biggest Challenges

Universal Connectivity has many products and services offerings under our UC-Links platform. Through our many trusted partnerships that help us serve you, we can create connectivity solutions that integrate your core business applications.

Learn more about our UC-Links platform and service offerings.

Call Recording / Voice AI

Get The Business Leaders Guide to Optimizing Contact Center Operations

Are you building your first contact center, improving existing operations or expanding your contact center operations? The right tools and resources can deliver superior customer experiences.

Learn about the solutions available to help you optimize your contact center operations and maximize efficiency, productivity and performance.

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Improve Customer Experience with Call Center Solutions from Universal Connectivity

Deliver exceptional customer experience that will help your business grow with a solution that will scale to your business needs. Learn more about UC-Links With Talkdesk call center solution your business needs with Universal Connectivity, your link to your world.

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