Universal Connectivity Adds Business Phone Analytics Platform

The analytics that iCall Suite collects and easily displays provide actionable insights that are otherwise unavailable. The benefits of this product we now offer can be used to ultimately stay ahead of the competition.

James Smith, CEO and Chief Connector

Universal Connectivity recently partnered with Tollring to add iCall Suite, a business phone analytics platform and call recording service, to its hosted phone solutions. The new service offering is immediately available to all Universal Connectivity phone customers.

“We’re excited to extend this capability to our customers!”said James Smith, CEO and chief connector at Universal Connectivity. The analytics that iCall Suite collects and easily displays provide actionable insights that are otherwise unavailable.

The new service makes it easy to measure productivity, manage contact center performance and  improve customer satisfaction. Wallboards and KPI dashboards make reporting faster so you can react quickly to call volumes, productivity and callback performance. With a mobile and tablet-friendly interface, the device-agnostic application can be used to remotely monitor and react, no matter where you’re located. 

“I’m especially excited for our customers to try out the iCall Suite tool. The benefits of this product we now offer can be used to ultimately stay ahead of the competition by delivering immediate insight, optimizing decision making as well as increase staff productivity and sales opportunities – resulting in a greater customer experience.”

Powerful APIs make it a breeze to integrate your data with other applications. Integrating iCall Suite into your CRM provides visibility of key metrics and the customer journey to augment decision making and process improvements.

Administrators can restrict data access and configure settings to match their business needs and policies. Company policies and industry compliance obligations can be built into the platform to comply with GDPR, PCI-DSS, MIFID II, HIPAA, Dodd-Frank and more. 

How Do I Add the Business Phone Analytics Platform?

Ready to make a move? Customers wishing to add iCall Suite to their existing calling platform can simply contact Universal Connectivity or their personal Sales Connector.