Contact Center
A Round-Up of Cloud Call Center Headsets
In today’s digitally driven world, the significance of clear and efficient communication in call centers cannot be overstated. The cornerstone to achieving this? Surprisingly, it’s the humble cloud call center headset. Far from being just another piece of hardware, the right headset can play a pivotal role in elevating agent productivity, streamlining operations, and ensuring…
Read MoreWhat Is a Cloud Call Center?
With many avenues of customer support these days, it’s important to know what the right option is for your business communications. One of the newer alternatives is the cloud call center, which has seen popularity over the years. Let’s break down what a cloud call center is and the advantages for your customer service. Cloud…
Read MoreNew Call Center Service Offering: UC-Links With Talkdesk
If you own or work in a small business, you know that customer service is your top priority. The way you communicate with customers and respond to their needs is at the heart of great service. To help you improve your customer interactions, Universal Connectivity is now offering UC-Links with Talkdesk call center services. These…
Read MoreUniversal Connectivity Adds Business Phone Analytics Platform
The analytics that iCall Suite collects and easily displays provide actionable insights that are otherwise unavailable. The benefits of this product we now offer can be used to ultimately stay ahead of the competition. James Smith, CEO and Chief Connector Universal Connectivity recently partnered with Tollring to add iCall Suite, a business phone analytics platform…
Read MoreIs it Time? Moving a Call Center to the Cloud
Is your call center as productive as it could be? Are you able to accommodate agents working off-site? Are you worried about dealing with downtime if a natural disaster strikes? These questions and others could be the catalyst for moving your call center to the cloud. On-premises call centers create space for in-house representatives to…
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