A Round-Up of Cloud Call Center Headsets

In today’s digitally driven world, the significance of clear and efficient communication in call centers cannot be overstated. The cornerstone to achieving this? Surprisingly, it’s the humble cloud call center headset. Far from being just another piece of hardware, the right headset can play a pivotal role in elevating agent productivity, streamlining operations, and ensuring customer satisfaction. From crystal clear audio quality and noise cancellation to ergonomic comfort and software integration, the choice of headset is a game-changer.

There are plenty of options out there, including everything from mono and dual headsets to wired and wireless ones. To make things easier, we’ve compiled important considerations when buying headsets for your cloud call center to elevate your business communications.

Top Considerations for Cloud Call Center Headsets

Finding the best headset for your cloud contact center depends on multiple factors like your working environment, phone system, budget, etc. Here’s what you need to consider before purchasing cloud call center headsets:

Comfort

Your staff will be wearing their headsets for many hours, so comfort is crucial. Look for lightweight headsets with a padded headband, soft ear cushions and an adjustable fit so your call center agent isn’t distracted by uncomfortable gear.

Sound Quality

A comfortable headset is vital, but it should also deliver impeccable sound quality, both in its microphone for clear communication and in its ear speakers for precise audio reception. A balanced combination of these factors ensures that both agents and callers experience the highest level of professionalism and clarity during interactions.

Noise reduction

Another factor to think about is noise reduction. Most headsets today offer some sort of noise cancellation feature, but make sure to check out reviews online to find out how effective these features are.

Technology

Cloud call center headsets feature an array of technologies. For instance, there are headsets with USB and quick disconnect (QD) adaptors, Bluetooth, voice controls and more. There are also headsets that can integrate with VoIP phone systems, as well as wired and wireless options to suit different preferences.

Design

There are two main headset designs: monaural (single ear), where one ear receives audio and the other hears background noises, and binaural (dual ear), where both ears receive audio. Single ear headsets allow call center agents to talk to each other without removing their headsets, whereas dual ear headsets offer superior sound quality and noise reduction.

Battery life

Considering wireless headsets? Make sure they have good battery life. If they run out of power quickly, there’s the risk that the headsets will die mid-conversation. Not only is this frustrating for employees, but it also negatively impacts the customer experience.

Compatibility

Cloud call centers use VoIP phone systems, such as IP desk phones and “soft phones” (i.e. PCs and mobile devices with VoIP software). Check the system requirements of your current equipment and headset to avoid compatibility issues.

Durability

Look for cloud call center headsets that are built to last and hold up to regular usage so you’re not replacing them often and wasting resources. Look at reviews and demos to determine what kind of durability each headset offers.

Price

Call center headsets range in price from $20 to hundreds of dollars. While you may not need a headset with all the bells and whistles, you also don’t want a cheap product that breaks quickly. Make sure to research different models and price points to balance cost and quality.

Level Up Your Cloud Call Center

In call center operations, the right tools, like headsets, play a vital role in connecting agents and customers. A good headset does more than just help conversations; it benefits the agent’s comfort, reduces costs, and improves customer interactions. Choosing the right headset is crucial for overall performance and satisfaction. As technology advances, having top-notch communication tools isn’t just nice to have—it’s essential. Often, it’s the smallest pieces, like a headset, that make the most significant impact.

In addition to sourcing quality equipment, partner with an experienced business communications provider to ensure your cloud call center is set up for success. Schedule a consultation with Universal Connectivity to explore hosted contact center solutions that deliver crystal clear connections and boost productivity.