The core difference between cloud and on-premises contact centers is in where the technology lives and who maintains it. Cloud solutions are managed by a provider, offering subscription-based costs, fast deployment and easy scalability. On-premises systems are owned and managed in-house, requiring capital investment and more effort for scaling.
In general, cloud contact centers offer greater flexibility, faster deployment and a lower operational burden managed by a provider. On-premises solutions provide complete control over your infrastructure but demand significant internal resources and upfront investment.
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