Confused by the world of business telecommunications? Our FAQs break down common questions about phone systems, internet connectivity, cloud services and security features. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.
- All
- Contact Center
- Cybersecurity
- Emergency
- Internet
- Managed IT
- Phones
The core difference between cloud and on-premises contact centers is in where the technology lives…
It’s about agility and cost savings. Cloud solutions help you quickly adapt to growth, support…
Generative AI is changing the game for customer service. Unlike older AI tools that followed…
AI Machine learning (ML) is quietly transforming how contact centers operate, delivering smarter, faster, and…
AI-driven analytics monitor 100% of customer interactions across channels. They deliver insights on: These insights…
AI can automate a wide range of tasks, including: These automations reduce manual workload and…
AI-powered contact center solutions use artificial intelligence to streamline and enhance customer service across channels…
The key difference lies in where the technology lives and who manages it. A cloud…
Hosted contact centers offer clear strategic advantages: These benefits make hosted solutions especially attractive to…
A hosted contact center—also called Contact Center as a Service (CCaaS)—is a cloud-based solution that…
Both business continuity and disaster recovery are critical, but business continuity should come first. Business…
A cybersecurity gap assessment is a proactive review of your current security posture to identify…
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