Confused by the world of business telecommunications? Our FAQs break down common questions about phone systems, internet connectivity, cloud services and security features. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.
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Mobile Device Management (MDM) is a solution that enables businesses to maintain control and security over their corporate data and networks while allowing employees to use their preferred mobile devices. MDM encompasses functions and features aimed at controlling mobile device usage according to organizational policies. It manages software, inventory, policies,…
The main difference between PBX and hosted PBX lies in where the system is located and who manages it. A PBX (Private Branch Exchange): This is a phone system used by businesses to manage internal and external calls. Traditional PBX systems are installed and maintained on-site, requiring hardware and infrastructure…
Do you ever wonder why some video calls lag, even on high-speed internet? It’s not just about bandwidth – there’s also latency to consider. Bandwidth is the maximum data you can send/receive per second. Latency is how quickly one piece of goes out to the internet and returns to your…
SD-WAN (Software-Defined Wide Area Network): This technology enhances the management and operation of a wide area network by separating the network’s hardware from its control functions. It uses software to manage and route traffic across various internet connections, such as broadband, LTE, and MPLS, improving the performance of cloud applications,…
Quality of Service (QoS) is particularly useful if your business runs multiple services on the same network, especially when some are more important or time-sensitive than others. It helps prevent disruptions and ensures that key services (VoIP or video conferencing) run smoothly, even when the network is congested. If your…
Quality of Service (QoS) is a technology that helps ensure your internet connection runs smoothly, especially when multiple devices are using it simultaneously. It manages and prioritizes different types of network traffic, ensuring that important applications get the bandwidth and performance they need. Businesses use QoS to prioritize critical data—such…
As with any internet-based technology, VoIP systems are vulnerable to security threats like hacking and phishing. Hackers might listen in on calls, steal data, or disrupt your service. Here are some measures that should be in place for your VoIP system to protect your business:
While the names sound similar, there is a difference between a penetration test and a vulnerability scan. A penetration test (pen test) simulates an actual attack to find unknown security weaknesses and potential attack paths within your system. A vulnerability scan is designed to find and prioritize security vulnerabilities within…
A penetration test attempts to exploit vulnerabilities to assess the real-world impact and effectiveness of security measures, essentially simulating a malicious attack to see how far a hacker could penetrate the system It is designed to identify unknown weaknesses and potential attack paths within your system. It is typically conducted…
A vulnerability scan is designed to identify and prioritize security vulnerabilities within your systems (based on their severity & potential business impact). It is recommended to be performed regularly, at least once a month, to ensure ongoing protection. The scope of these scans includes finding both internal and external vulnerabilities,…
NPS (Net Promoter Score) is a customer satisfaction metric based on feedback received from surveys given to customers based on one question; on a scale of 1-10, how likely are you to recommend our product and service to a friend and colleague? We are very proud that Universal Connectivity’s Net…
SD-WAN can be a great solution for businesses that want to modernize their network, improve internet performance, and prepare for future growth. You might need SD-WAN if:
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