FAQs

Need answers to frequently asked questions about unified communications, business connectivity and more? You’re in the right place! Our experts answer your frequently asked questions about phone systems, internet connectivity, cloud services, it services, cybersecurity and more. Find out what options best suit your business needs, explore the latest technologies and gain a clear understanding of how to keep your company connected and protected.

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What is the difference between co-managed IT and managed IT services?

No, Co-Managed IT is designed to support and extend your internal IT team, not replace…

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Does co-managed IT replace internal IT?

No, Co-Managed IT is designed to support and extend your internal IT team, not replace…

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When should a business consider co-managed IT services?

You should consider a hybrid IT model if:  How Universal Connectivity helps:  We help identify gaps in coverage,…

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What are the benefits of hybrid IT?

Organizations adopt hybrid IT / co-managed IT services to:  How Universal Connectivity helps: Our team…

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How does co-managed IT work?

In a co-managed IT model, responsibilities are shared based on strengths and business needs.  This…

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What is hybrid (co-managed) IT?

Hybrid IT (also called co-managed IT services) is a model where an internal IT team…

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What should a business firewall (Sonicwall, Fortigate, Meraki) cost?

The cost of business firewalls can be confusing because it is broken between two components: the hardware and the license…

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How does porting a number work?

Number porting is the process of transferring your existing business phone numbers from your current carrier…

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Does everyone need their own DID?

Not necessarily. A Direct Inward Dialing (DID) number is essential for employees who need to be reached directly…

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Can you manage a mixed environment (Teams + Webex + third-party phones)?

Yes. We design integrations that preserve core telephony, recording, and analytics functions, so users get consistent experiences while IT retains control.

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How long does migration take from an on‑prem PBX?

Migration timelines depend on the size of the environment, the complexity of integrations, and compliance needs…

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What are best practices for voice-mail security?

Best practices for voicemail security include where voicemail is delivered and who has access to passwords…

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