FAQs

Need answers to frequently asked questions about unified communications, business connectivity and more? You’re in the right place! Get answers from our experts.

Universal Connectivity — Your Link to Your World

Confused by the world of business telecommunications? Our FAQs break down common questions about phone systems, internet connectivity, cloud services and security features. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.

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  • All
  • Contact Center
  • Cybersecurity
  • Emergency
  • Internet
  • Managed IT
  • Phones

What is the difference between cloud and on-premises contact centers?

The core difference between cloud and on-premises contact centers is in where the technology lives…

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Why are more businesses moving to cloud contact centers?

It’s about agility and cost savings. Cloud solutions help you quickly adapt to growth, support…

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What is the role of generative AI in modern contact centers?

Generative AI is changing the game for customer service. Unlike older AI tools that followed…

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How does machine learning improve contact center performance?

AI Machine learning (ML) is quietly transforming how contact centers operate, delivering smarter, faster, and…

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What are the benefits of AI-powered analytics in contact centers?

AI-driven analytics monitor 100% of customer interactions across channels. They deliver insights on: These insights…

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What specific tasks can AI automate in contact centers?

AI can automate a wide range of tasks, including: These automations reduce manual workload and…

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What are AI-powered contact center solutions?

AI-powered contact center solutions use artificial intelligence to streamline and enhance customer service across channels…

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How are cloud contact centers different from on-premises?

The key difference lies in where the technology lives and who manages it.  A cloud…

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What are the benefits of Hosted Contact Center Solutions?

Hosted contact centers offer clear strategic advantages:  These benefits make hosted solutions especially attractive to…

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What is a hosted contact center?

A hosted contact center—also called Contact Center as a Service (CCaaS)—is a cloud-based solution that…

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Should we focus more on business continuity or disaster recovery?

Both business continuity and disaster recovery are critical, but business continuity should come first. Business…

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What is a cybersecurity gap assessment?

A cybersecurity gap assessment is a proactive review of your current security posture to identify…

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Universal Connectivity business communications provider

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Universal Connectivity business communications provider

28 years in business

Universal Connectivity business communications provider

99% customer retention rate