FAQs

Need answers to frequently asked questions about unified communications, business connectivity and more? You’re in the right place! Get answers from our experts.

Universal Connectivity — Your Link to Your World

Confused by the world of business telecommunications? Our FAQs break down common questions about phone systems, internet connectivity, cloud services and security features. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.

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What is Sonicwall vs Fortigate vs Cisco Meraki?

Similarities: Differences: Top Pros: SonicWall: Fortigate: Cisco/Meraki: Top Cons: SonicWall: Fortigate: Cisco/Meraki:

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Is wireless a good backup?

Yes, wireless can be a good backup option, especially for businesses that need a cost-effective and flexible solution. Wireless backup, such as 4G or 5G, offers several benefits:  Wireless backup solutions provide reliable, cost-effective connectivity that supports business continuity with the added flexibility to adapt as your needs change. 

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Do I need a second circuit?

A second circuit can be valuable if your business relies heavily on internet connectivity for essential operations. It provides redundancy, so if your primary connection goes down, the backup keeps your business running with minimal disruption. This is crucial for companies with high uptime needs, such as those using cloud…

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How can AI-enhanced VoIP future-proof your business?

AI-integrated VoIP systems prepare your business to thrive by combining global reach, multi-channel engagement, scalability, and enhanced security.  AI-enhanced VoIP systems ensure your business is ready for the future while staying ahead of customer and market demands. 

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How can AI revolutionize your VoIP business phone system for smarter decision-making?

AI enhances your VoIP system by transforming business intelligence and decision-making, helping you stay ahead of trends and meet customer expectations.  AI-powered VoIP systems empower smarter decisions, improved efficiency, and a stronger market position. urate communication, improving both customer satisfaction and operational readiness. 

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How can AI integration enhance responsiveness and security in your VoIP business phone system?

AI transforms your VoIP system into a proactive tool that improves response times, customer service, and operational efficiency.  By leveraging AI, your VoIP system delivers smarter, faster, and more accurate communication, improving both customer satisfaction and operational readiness. 

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How can AI integration optimize your VoIP system to enhance the customer experience?

AI enhances your VoIP system by automating processes, improving efficiency, and personalizing customer interactions.  AI transforms VoIP systems into smarter, more customer-focused platforms.️  

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Do I need an MDM (mobile device management) solution and what does it do?

Mobile Device Management (MDM) is a solution that enables businesses to maintain control and security over their corporate data and networks while allowing employees to use their preferred mobile devices.    MDM encompasses functions and features aimed at controlling mobile device usage according to organizational policies. It manages software, inventory, policies,…

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What is the difference between PBX and hosted PBX?

The main difference between PBX and hosted PBX lies in where the system is located and who manages it.   A PBX (Private Branch Exchange): This is a phone system used by businesses to manage internal and external calls. Traditional PBX systems are installed and maintained on-site, requiring hardware and infrastructure…

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What is latency vs bandwidth?

Do you ever wonder why some video calls lag, even on high-speed internet?  It’s not just about bandwidth – there’s also latency to consider.   Bandwidth is the maximum data you can send/receive per second.  Latency is how quickly one piece of goes out to the internet and returns to your…

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What is SASE vs. SD-WAN?

SD-WAN (Software-Defined Wide Area Network): This technology enhances the management and operation of a wide area network by separating the network’s hardware from its control functions. It uses software to manage and route traffic across various internet connections, such as broadband, LTE, and MPLS, improving the performance of cloud applications,…

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Why is QoS needed (or not)?

Quality of Service (QoS) is particularly useful if your business runs multiple services on the same network, especially when some are more important or time-sensitive than others. It helps prevent disruptions and ensures that key services (VoIP or video conferencing) run smoothly, even when the network is congested. If your…

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