FAQs

Need answers to frequently asked questions about unified communications, business connectivity and more? You’re in the right place! Our experts answer your frequently asked questions about phone systems, internet connectivity, cloud services, it servicers, cybersecurity and more. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.

All
  • All
  • Phones
  • Contact Center
  • Cybersecurity
  • Emergency
  • Internet
  • Managed IT
  • UCaaS

What should a business firewall (Sonicwall, Fortigate, Meraki) cost?

The cost of business firewalls can be confusing because it is broken between two components: the hardware and the license…

Read More

How does porting a number work?

Number porting is the process of transferring your existing business phone numbers from your current carrier…

Read More

Does everyone need their own DID?

Not necessarily. A Direct Inward Dialing (DID) number is essential for employees who need to be reached directly…

Read More

Can you manage a mixed environment (Teams + Webex + third-party phones)?

Yes. We design integrations that preserve core telephony, recording, and analytics functions, so users get consistent experiences while IT retains control.

Read More

How long does migration take from an on‑prem PBX?

Migration timelines depend on the size of the environment, the complexity of integrations, and compliance needs…

Read More

What are best practices for voice-mail security?

Best practices for voicemail security include where voicemail is delivered and who has access to passwords…

Read More

Will UCaaS be secure enough for our organization?

Universal Connectivity delivers compliance-ready UCaaS security with encryption, MFA/SSO, device policies, and external vulnerability assessments…

Read More

Will UCaaS be reliable?

Universal Connectivity designs for uptime with network redundancy, QoS optimization, and continuous monitoring. Your calls,…

Read More

Is UCaaS future-proof?

Yes. You automatically receive new features like AI-powered call summaries, advanced analytics, and smarter routing…

Read More

Will our IT team still have control?

Absolutely. Your team gets a centralized dashboard for:  We manage the backend infrastructure so your…

Read More

What does UCaaS really cost?

Pricing is typically per user, with no large hardware investments. Most organizations save money by…

Read More

What happens if our internet goes down?

With failover and mobile routing options, your phones and communication stay online. Universal Connectivity designs…

Read More

Still Have Questions?

Contact the Universal Connectivity team or Book a Meeting

Send Us Your Question

Take your company wherever you want to go

Universal Connectivity is the right communications partner to get you there

Universal Connectivity business communications provider

Net Promoter Score of 84 (industry average is 31)

Universal Connectivity business communications provider

24/7 Expert IT support
(US-based)

Universal Connectivity business communications provider

99.9% uptime guarantee (backed by strong SLA’s)