A hosted contact center—also called Contact Center as a Service (CCaaS)—is a cloud-based solution that delivers all the tools your customer service team needs, without the burden of managing infrastructure in-house. Instead of installing hardware or software on-site, your team accesses everything securely over the internet – including voice, chat, email, intelligent call routing, automated workflows, analytic tools, and omnichannel support.
Why it matters to your business:
- No upfront infrastructure or hardware costs
- Quick deployment
- Easy scalability
- Built-in support for hybrid or remote teams
- Always up to date with the latest features
Hosted contact centers are ideal for organizations that want to modernize support operations while freeing up internal IT teams to focus on more strategic initiatives.
Send Us Your Question
Read More from Universal Connectivity
The Better Connected Plan
-
We listen to your needs.
-
We design custom solutions.
-
We implement and manage your plan so you’re better connected.
