FAQs

Need answers to frequently asked questions about unified communications, business connectivity and more? You’re in the right place! Get answers from our experts.

Universal Connectivity — Your Link to Your World

Confused by the world of business telecommunications? Our FAQs break down common questions about phone systems, internet connectivity, cloud services and security features. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.

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  • All
  • Cybersecurity
  • Emergency
  • Internet
  • Managed IT
  • Phones

What is NPS?

NPS (Net Promoter Score) is a customer satisfaction metric based on feedback received from surveys…

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Does my business need SD-WAN?

SD-WAN can be a great solution for businesses that want to modernize their network, improve…

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What is SD-WAN?

SD-WAN (Software-Defined Wide Area Network) is a technology that simplifies the management and operation of…

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How can I improve my business internet speed and performance?

By following these tips, you can significantly improve your business’s internet performance, leading to better…

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What are the E911 service fees and taxes?

Enhanced 911 (E911) service automatically transmits a caller’s location to emergency responders when dialing 911….

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What role does multi-factor authentication (MFA) play in cybersecurity?

Multi-factor authentication (MFA) is a cyber security feature that requires users to provide two or…

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How to protect against phishing emails?

Businesses can protect themselves and their employees from phishing emails by implementing comprehensive cybersecurity measures…

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What is OTT (Over-The-Top)

OTT, or Over-the-Top, refers to the delivery of media content and communication services directly to…

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What is BYOB (Bring Your Own Bandwidth)?

BYOB, or Bring Your Own Bandwidth, allows your business to use services like VoIP (business…

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What is MPLS?

Multiprotocol Label Switching (MPLS) is a technique used in advanced telecommunications networks to make data…

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What are static and dynamic IP addresses?

Static and dynamic IP addresses differ in their assignment and consistency. A static IP address…

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What is the difference between symmetrical and asymmetrical internet speeds?

Symmetrical and asymmetrical internet speeds differ significantly in their upload and download capabilities. Symmetrical internet…

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Still Have Questions?

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Universal Connectivity business communications provider

Net Promoter Score of 83 (industry average is 31)

Universal Connectivity business communications provider

28 years in business

Universal Connectivity business communications provider

99% customer retention rate