FAQs

Need answers to frequently asked questions about unified communications, business connectivity and more? You’re in the right place! Get answers from our experts.

Universal Connectivity — Your Link to Your World

Confused by the world of business telecommunications? Our FAQs break down common questions about phone systems, internet connectivity, cloud services and security features. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.

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How can AI integration enhance responsiveness and security in your VoIP business phone system?

AI transforms your VoIP system into a proactive tool that improves response times, customer service,…

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How can AI integration optimize your VoIP system to enhance the customer experience?

AI enhances your VoIP system by automating processes, improving efficiency, and personalizing customer interactions.  AI…

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Do I need an MDM (mobile device management) solution and what does it do?

Mobile Device Management (MDM) is a solution that enables businesses to maintain control and security…

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What is the difference between PBX and hosted PBX?

The main difference between PBX and hosted PBX lies in where the system is located…

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What is latency vs bandwidth?

Do you ever wonder why some video calls lag, even on high-speed internet?  It’s not…

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What is SASE vs. SD-WAN?

SD-WAN (Software-Defined Wide Area Network): This technology enhances the management and operation of a wide…

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Why is QoS needed (or not)?

Quality of Service (QoS) is particularly useful if your business runs multiple services on the…

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What is Quality of Service (QoS)?

Quality of Service (QoS) is a technology that helps ensure your internet connection runs smoothly,…

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What security measures should be in place for VoIP systems?

As with any internet-based technology, VoIP systems are vulnerable to security threats like hacking and…

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What’s the difference between a penetration test and a vulnerability scan?

While the names sound similar, there is a difference between a penetration test and a…

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What is a Penetration Test?

A penetration test attempts to exploit vulnerabilities to assess the real-world impact and effectiveness of…

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What is a Vulnerability Scan?

A vulnerability scan is designed to identify and prioritize   security vulnerabilities within your systems (based…

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Universal Connectivity business communications provider

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