Confused by the world of business telecommunications? Our FAQs break down common questions about phone systems, internet connectivity, cloud services and security features. Find out what options best suit your business needs, explore the latest technologies, and gain a clear understanding of how to keep your company connected and protected.
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Quality of Service (QoS) is a technology that helps ensure your internet connection runs smoothly, especially when multiple devices are using it simultaneously. It manages and prioritizes different types of network traffic, ensuring that important applications get the bandwidth and performance they need. Businesses use QoS to prioritize critical data—such…
As with any internet-based technology, VoIP systems are vulnerable to security threats like hacking and phishing. Hackers might listen in on calls, steal data, or disrupt your service. Here are some measures that should be in place for your VoIP system to protect your business:
While the names sound similar, there is a difference between a penetration test and a vulnerability scan. A penetration test (pen test) simulates an actual attack to find unknown security weaknesses and potential attack paths within your system. A vulnerability scan is designed to find and prioritize security vulnerabilities within…
A penetration test attempts to exploit vulnerabilities to assess the real-world impact and effectiveness of security measures, essentially simulating a malicious attack to see how far a hacker could penetrate the system It is designed to identify unknown weaknesses and potential attack paths within your system. It is typically conducted…
A vulnerability scan is designed to identify and prioritize security vulnerabilities within your systems (based on their severity & potential business impact). It is recommended to be performed regularly, at least once a month, to ensure ongoing protection. The scope of these scans includes finding both internal and external vulnerabilities,…
NPS (Net Promoter Score) is a customer satisfaction metric based on feedback received from surveys given to customers based on one question; on a scale of 1-10, how likely are you to recommend our product and service to a friend and colleague? We are very proud that Universal Connectivity’s Net…
SD-WAN can be a great solution for businesses that want to modernize their network, improve internet performance, and prepare for future growth. You might need SD-WAN if:
SD-WAN (Software-Defined Wide Area Network) is a technology that simplifies the management and operation of a wide area network (WAN) by separating the network’s hardware from its control mechanisms. Essentially, it uses software to manage and route traffic across different types of internet connections—such as broadband, LTE, and MPLS—more efficiently….
By following these tips, you can significantly improve your business’s internet performance, leading to better productivity and smoother operations:
Enhanced 911 (E911) service automatically transmits a caller’s location to emergency responders when dialing 911. Universal Connectivity provides mandatory E911 service for all U.S. inbound/outbound voice and fax lines, excluding virtual and toll-free numbers. The E911 Service Fee is a monthly charge per qualifying line to recover Universal Connectivity’s direct…
Multi-factor authentication (MFA) is a cyber security feature that requires users to provide two or more authentication factors to verify their identity before being granted access to a system, account, or application. The goal of MFA is to add an extra layer of security beyond just a username and password….
Businesses can protect themselves and their employees from phishing emails by implementing comprehensive cybersecurity measures and fostering awareness. Educating employees about recognizing phishing attempts, setting up strong email security protocols, and using advanced tools to filter out malicious emails are crucial steps. Some of which include:
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