Not necessarily. A Direct Inward Dialing (DID) number is essential for employees who need to be reached directly by outside callers (like sales reps or executives) without going through a main menu.
However, for internal roles, support teams, or front-desk staff, individual DIDs are often unnecessary. These users can rely on extensions, call queues, or shared lines. This approach not only streamlines your call flow but also reduces monthly costs by limiting the number of paid lines you need.
Universal Connectivity can help you design a plan that mixes DIDs and extensions to maximize efficiency and budget.
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