How Universal Connectivity Compares to Nextiva vs. Ring Central vs. 8X8 vs. Webex Calling

While all cloud calling providers offer similar features like voice calling, messaging and video conferencing, there are key differences that significantly impact your experience. Here is how Universal Connectivity compares with Nextiva vs. Ring Central vs. 8X8 vs. Webex Calling (and how they compare to each other).

Security

• Universal Connectivity: Deploys its platform across ISO 27001-audited data centers, SOC 2 certification, 24/7 network monitoring and FCC CPNI compliance for comprehensive security.

• Nextiva: Engineers continually monitor network, identify and address potential issues as they appear, and train developers, enabling them to create patches and updates. The platform is certified to meet SOC2, ISO/IEC 27001 HIPAA, and PCI compliance and TLS + SRTP call encryption secured data between endpoints. 

• Ring Central: Provides single sign-on for secure access through a central authentication point. Additionally, the provider or IT department can select and define roles to enforce the company’s unique security policy. The platform is deployed across ISO 27001 audited data centers and is SOC 2 Type 2 certified.

• 8X8: Employs secure coding practices following OWASP and CWE guidelines, implements fraud detection, and ensures secure endpoint provisioning. Additionally, they are HIPAA, CPNI, NIST 800-53-R4, and FISMA compliant. They also hold third-party certifications including ISO 27001:2013, ISO 9001, and U.S./E.U. privacy shield certification.

• Cisco Webex Calling: Utilizes data encryption, risk-based access policies, and is SOC 2 & ISO 27001 certified.

Support

• Universal Connectivity: 24/7 US-based support with a live technician, high Net Promoter Score (NPS) of 83 (industry average 31) in areas of dedicated fulfillment team for customers of all sizes, customer service, response time, resolution time and support.

• Nextiva: Rank positively when it comes to response time, support, quality and peer user community. Online “knowledge base” allows customers to search for answers to common problems. 

• Ring Central: Offers a largely non-US based support team.

• 8X8: Offers largely an international based support team. Rank poorly with support and timeliness with resolution of issues.  

• Cisco Webex Calling: Technical assistance 24/7 (automatically included in the Webex Calling subscription).

Uptime

• Universal Connectivity: 99.999% 

• Nextiva:  99.999% 

• Ring Central: 99.999% 

• 8X8:  99.999% 

• Cisco Webex Calling: 99.99% 

Phone Compatibility for Cloud-Hosted Collaboration

• Universal Connectivity: We support multiple manufacturers of phones including Poly, Cisco, and Grandstream to fit any use case.  

• Nextiva: Multiple manufacturers of phones are compatible with Nextiva, including Cisco phones – giving the ability to choose from a broad range of phones and the possibility of using existing desk phones with a new Nextiva solution. 

• Ring Central: Ring Central offers compatibility with a wide range of phones from various manufacturers, enabling companies to choose from a broad range of phones and possibly use existing hardware. 

• 8X8: Does not offer direct compatibility with all phone manufacturers. However, they may integrate with some existing systems.

• Cisco Webex Calling: Phone options are limited to their 6800, 7800 & 8800 (e.g., Models 8821, 8841 and 8865) series as well as Webex’s video devices. They do support Yealink, Cisco and Poly phone systems. 

Cost (all are per user per month rates)

• Universal Connectivity: Cost ranges from $9.99 -$39.99 based on the user type, their requirements, and term of contract. Features also vary based on contract and need.

• Nextiva: 3 plans. The plans have different features for each tier. The Nextiva App is only available with pro and enterprise licenses.  All three plans include VoIP services on one bill.
  • Essential: $19.95
  • Professional: $24.95 (20-99 users category)
  • Enterprise: $34.95 (20-99 users category & 36-month prepay agreement)

• Ring Central: 3 Plans: (includes VoIP services). Each plan offers voice, messaging, and video features. Other features like CRM integration, file-sharing, business analytics vary depending on which tier you choose.
  • Core: $30.00
  • Advanced: $35.00
  • Ultra $45.00

• 8X8: Quote-based pricing (ICB – individual case basis).

• Webex: 3 plans. The plans offer different features based on the user type and their requirements.
  • Webex Call: $17.00
  • Webex Suite: $25.00
  • Webex Enterprise: Customized

Experience the Universal Connectivity Difference

Choosing a cloud communication solution is an investment in your business’s future. While competitors may focus solely on basic calling features, Universal Connectivity prioritizes your data security, provides exceptional US-based support, offers unmatched phone compatibility and delivers transparent pricing.

Ready to experience the Universal Connectivity difference? Schedule a call today to discover how we can take your business communication to the next level.