Managed IT Services

Eliminate IT headaches, reduce risks and enable growth—so you can focus on running your business

Keeping Your Business Connected, Secure & Operational

Technology should drive your business forward—not slow it down. However, many companies struggle with network downtime, cybersecurity threats, inefficient communication, and outdated IT infrastructure. At Universal Connectivity, we provide customized Managed IT & Connectivity Services that eliminate IT headaches, reduce risks, and enable growth—so you can focus on running your business.

Need Extra IT Support or a Full Partner?

Managed IT Services allow businesses to outsource some or all of their technology management, reducing costs, freeing up resources, and ensuring expert support when capacity is limited or specialized skills are needed.

At Universal Connectivity, we adapt to your needs. If you have an IT team, we partner with them to provide seamless support, optimize performance, and strengthen security—enhancing their efficiency without replacing them. If you don’t have an internal IT team, we step in as your dedicated IT partner, ensuring your network is resilient, secure, and scalable. And when you need extra hands for critical projects, we’re ready to help bridge the gap.

No matter your setup, our approach is built on collaboration, expertise, and a commitment to making your business more efficient and secure.

Let us handle the complexities of IT management.

Why Choose Universal Connectivity as Your Managed IT Partner?

  • Proactive Approach – We prevent problems before they impact your business.
  • Customized Solutions – Tailored IT services to fit your business needs.
  • 24/7 Support – Always-on assistance from our expert IT team.
  • Scalable IT Solutions – Flexible IT solutions that grow with your business.
  • Security-First Mindset – We prioritize cybersecurity in every service we provide.

Universal Connectivity is more than an IT provider—we’re your technology partner, ensuring that your business stays connected, secure, and ahead of the curve.

Our Managed IT Solutions

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Cybersecurity & Risk Management

Cybersecurity & Risk Management

Security threats are increasing, and businesses must stay ahead of the potential risks. Our multi-layered cybersecurity solutions protect against cyberattacks, data breaches, and compliance risks.

  • 24/7 threat monitoring & response
  • Next Gen Firewall
  • AV/Endpoint detection & response
  • Managed Detection & Response (MDR)
  • Mobile Device Management (MDM)
  • Premise and Hosted VPN solutions
  • Dark web monitoring
  • Monthly external vulnerability assessments (analyzing digital footprints for risks)
  • PEN testing
  • Data encryption & access control
  • Compliance & Data Privacy (HIPPA, GDPR, PCI-DSS)
  • Employee security awareness training

» Learn how we help you reduce risk exposure and defend against cyber attacks.

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Secure Internet Services

Fast, Secure Internet Connectivity

A stable, high-speed internet connection is the backbone of your business operations. Our enterprise-grade connectivity solutions ensure seamless communication, cloud access, and remote work efficiency.

  • Business Internet Solutions
  • SD-WAN (Software-Defined WAN)
  • MPLS & VPN
  • Network Monitoring & Optimization

» Learn how better connectivity can help reshape your business.

Hosted Business Phone (VoIP)

Hosted Business Phone Systems

Simplify your phone system and optimize customer interactions, increase productivity, lower costs and create business mobility with hosted business VoIP. Benefits of our hosted platform:

  • We own and operate the platform, giving you complete control over your communication solutions
  • With our in-house expertise, you enjoy top-tier security, reliability and seamless performance
  • No third-party dependencies
  • Advanced features like CRM integrations, real-time analytics, call recording with AI and call center functionalities
  • Scalable and cost-effective, our hosted VoIP platform grows with your business
  • 24/7/365 support from our U.S.-based, expert team

» Learn how better communication can help transform your business.

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Network Management Solutions

Fully Managed Network Solutions

Our Managed Network Solutions optimize and secure your network infrastructure, from switches and firewalls to WAN optimization and wireless access points. We can also design, develop and install a network infrastructure customized to your business. Our solutions include:

  • Proactive monitoring
  • Advanced security measures
  • Seamless project support
  • Co-managed or fully-outsourced services

The result? Reduced downtime, improved performance and the ability to stay ahead of evolving technology demands.

>>Learn how the right network can help you stay connected and protected 

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Cloud & Data Management

Cloud & Data Management

Cloud computing is essential for agility and scalability. We help businesses migrate, manage, and optimize cloud environments for improved efficiency and cost savings.

  • Cloud migration & management
  • Disaster recovery & business continuity planning
  • Data backup & recovery solutions
  • Data Center Colocation

» Learn how we adapt services to meet your specific business needs.

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IT Compliance & Governance

IT Compliance & Governance

Regulatory compliance is critical in industries like healthcare, finance, and legal services. We help businesses navigate complex IT regulations and maintain compliance.

  • HIPAA
  • GDPR
  • SOC
  • PCI DSS
  • Data privacy policies
  • Data privacy and security audits
  • Risk assessment
  • Risk mitigation strategies
  • Secure data handling
  • Secure data reporting
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Unified Communication (UCaaS)

Unified Communications (UCaaS)

Modern businesses need reliable, cloud-based communication tools to collaborate efficiently and stay competitive.

  • Hosted Exchange (Cloud Email Solutions)
  • Online Fax Services
  • Business Phone Services (VoIP)
  • Contact Center Solutions
  • Business Phone Analytics
  • Call Recording with AI
  • Emergency Notification Systems
  • SMS Messaging

» Learn how better connections can help transform your business.

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IT Support & Help Desk Services

IT Support & Help Desk Services

Our 24/7 IT support team ensures your business stays operational. Whether it's troubleshooting, software updates, or urgent IT emergencies, we’ve got you covered.

  • 24/7 technical support
  • Software & hardware troubleshooting
  • IT service requests & ticket management
  • Managed Microsoft 365

Need Help Implementing a Hybrid Work Environment?

Beware of the five Cs when transitioning your business to a hybrid office. Our free Quick Start Guide will give you details and tips on how to make your hybrid office environment more effective and engaging.

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Get the Guide

Pain Point

Cybersecurity Gaps That Put Business at Risk

The Problem:

Most businesses don't realize they have critical vulnerabilities until it disrupts operations, leads to financial loss or damages their reputation. Comprehensive audits and technical scans take time, money and IT resources. But leaders need a fast, clear snapshot of their cybersecurity posture to spot foundational gaps before they escalate into costly incidents.

Our Solution

Our Cybersecurity Control Checklist provides a fast, executive-ready cybersecurity assessment in just five minutes. It evaluates core risk areas—Access ControlHuman Risk, and Financial Risk—to highlight strengths, uncover vulnerabilities, and show how improving controls supports a more mature, resilient cybersecurity posture.

Managed cyber security Services CT
Pain Point

Navigating Hybrid Cloud Management is Complex

The Problem:

Managing hybrid cloud environments—balancing on-premises and cloud systems—is like walking a tightrope. A single misstep can lead to costly downtime, data breaches, or compliance failures. The pressure to ensure security, seamless integration, and cost efficiency while delivering ROI is relentless.

Our Solution

Seamless, Secure, and Cost-Effective: Traditional tools often leave blind spots, risking misconfigurations, overspending and regulatory penalties likes fines or audits. Universal Connectivity’s fully managed hybrid cloud solution eliminates complexity by unifying your environments, optimizing costs and strengthening security with proactive measures. Aligned with HIPAA, NIST 800-53, PCI DSS, and ISO 27001, our 24/7 expert support ensures resilience and compliance—so you can focus on growth.

Take control of your hybrid cloud.

Pain Point

Slow IT Support & Poor Response Times

The Problem:

IT issues are unavoidable, but delayed, impersonal support isn’t. Many businesses face slow response times from outsourced providers, leaving employees stranded with unresolved problems—hurting productivity and increasing frustration.

Our Solution

One of our core values, Human Touch, means that real people—not automated responses—are here to provide immediate, personalized support. We understand that slow response times can disrupt your business, so we prioritize fast, hands-on help to resolve issues quickly. Our dedicated team listens, understands your needs, and delivers real solutions—whether it’s technical support or guidance on the right connectivity solutions.

Managed Services for Business IT Support
Outsourced IT Support Benefits
Pain Point

Frequent IT Downtime

The Problem:

Your team constantly faces network failures, system crashes and unpredictable downtime, disrupting operations and frustrating employees. These recurring issues lead to missed deadlines, lost revenue, and a poor customer experience.

Our Solution

It takes a proactive approach. We provide 24/7 IT monitoring, proactive maintenance, and intelligent network optimization to keep your systems running smoothly.

Pain Point

Cybersecurity Threats & Compliance Risks

The Problem:

Cyber threats are evolving, and businesses struggle to stay compliant with regulations like HIPAA and PCI-DSS. A data breach could mean financial penalties, reputational damage, and customer loss.

Our Solution

We offer advanced cybersecurity solutions, external vulnerability assessments, PEN testing and compliance-ready IT strategies. We proactively block threats before they impact your business.

Healthcare Business Continuity & Cybersecurity Solutions
Managed IT Services Provider - MSP - Universal Connectivity
Pain Point

Scaling IT for Business Growth

The Problem:

Your company is expanding, but your IT infrastructure can’t keep up. New hires need workstations, security access, and cloud collaboration tools, but setting this up internally is complex and time-consuming.

Our Solution

Our scalable IT solutions support your growth with cloud integration, remote work solutions, and seamless onboarding—so your IT grows with your business.

Pain Point

Lack of IT Strategy & Digital Transformation

The Problem:

Your competitors are leveraging automation, AI, and cloud technology, while your business is stuck with outdated systems and reactive IT management. You need a strategic IT roadmap but don’t know where to start.

Our Solution

Universal Connectivity helps you build an IT roadmap that aligns with your business goals. We bring cutting-edge solutions to streamline operations and drive innovation.

Managed IT Services - Digital Transformation - Universal Connectivity

Count on Universal Connectivity

Universal Connectivity business communications provider

30 years in business

Universal Connectivity business communications provider

Net Promoter Score of 83 (industry average is 31)

Universal Connectivity business communications provider

99% customer retention rate

Frequently Asked Questions (FAQs) About Managed IT Services

Unified communication

Connecting humans to humans

Managed network solutions

Connecting humans to machines

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Connecting machines to things

The Better Connected Plan

  • Step 1 – Better Connected Plan

    We listen to your needs.

  • Step 2 – Better Connected Plan

    We design custom solutions.

  • Step 3 – Better Connected Plan

    We implement and manage your plan so you’re better connected.