What Are Managed IT Services?
Managed IT Services provide businesses with proactive technology management, security, and support—without the need for an in-house IT team. At Universal Connectivity, we partner with businesses to offer customized IT solutions that ensure reliability, security, and scalability.
Keeping Your Business Connected, Secure & Operational
Technology should drive your business forward—not slow it down. However, many companies struggle with network downtime, cybersecurity threats, inefficient communication, and outdated IT infrastructure. At Universal Connectivity, we provide customized Managed IT & Connectivity Services that eliminate IT headaches, reduce risks, and enable growth—so you can focus on running your business.
Why Choose Universal Connectivity as Your Managed IT Partner?
Universal Connectivity is more than an IT provider—we’re your technology partner, ensuring that your business stays connected, secure, and ahead of the curve.
Our Managed IT Solutions
Security threats are increasing, and businesses must stay ahead of the potential risks. Our multi-layered cybersecurity solutions protect against cyberattacks, data breaches, and compliance risks.
- 24/7 threat monitoring & response
- Next Gen Firewall
- AV/Endpoint detection & response
- Managed Detection & Response (MDR)
- Mobile Device Management (MDM)
- Premise and Hosted VPN solutions
- Dark web monitoring
- Monthly external vulnerability assessments (analyzing digital footprints for risks)
- PEN testing
- Data encryption & access control
- Compliance & Data Privacy (HIPPA, GDPR, PCI-DSS)
- Employee security awareness training
IT Compliance & Governance
Regulatory compliance is critical in industries like healthcare, finance, and legal services. We help businesses navigate complex IT regulations and maintain compliance.
- HIPAA, GDPR, and SOC compliance
- Data privacy policies & audits
- Risk assessment & mitigation strategies
- Secure data handling & reporting
Cloud computing is essential for agility and scalability. We help businesses migrate, manage, and optimize cloud environments for improved efficiency and cost savings.
- Cloud migration & management
- Disaster recovery & business continuity planning
- Data backup & recovery solutions
- Data Center Colocation
IT Support & Help Desk Services
Our 24/7 IT support team ensures your business stays operational. Whether it's troubleshooting, software updates, or urgent IT emergencies, we’ve got you covered.
- 24/7 technical support
- Software & hardware troubleshooting
- IT service requests & ticket management
- Managed Microsoft 365
A stable, high-speed internet connection is the backbone of your business operations. Our enterprise-grade connectivity solutions ensure seamless communication, cloud access, and remote work efficiency.
- Business Internet Solutions
- SD-WAN (Software-Defined WAN)
- MPLS & VPN
- Network Monitoring & Optimization
Modern businesses need reliable, cloud-based communication tools to collaborate efficiently and stay competitive.
- Hosted Exchange (Cloud Email Solutions)
- Online Fax Services
- VoIP & Unified Communications (UCaaS)
Need Help Implementing a Hybrid Work Environment?
Beware of the five Cs when transitioning your business to a hybrid office. Our free Quick Start Guide will give you details and tips on how to make your hybrid office environment more effective and engaging.
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Slow IT Support & Poor Response Times
The Problem:
IT issues are unavoidable, but delayed, impersonal support isn’t. Many businesses face slow response times from outsourced providers, leaving employees stranded with unresolved problems—hurting productivity and increasing frustration.
Our Solution
One of our core values, Human Touch, means that real people—not automated responses—are here to provide immediate, personalized support. We understand that slow response times can disrupt your business, so we prioritize fast, hands-on help to resolve issues quickly. Our dedicated team listens, understands your needs, and delivers real solutions—whether it’s technical support or guidance on the right connectivity solutions.
Frequent IT Downtime
The Problem:
Your team constantly faces network failures, system crashes and unpredictable downtime, disrupting operations and frustrating employees. These recurring issues lead to missed deadlines, lost revenue, and a poor customer experience.
Our Solution
It takes a proactive approach. We provide 24/7 IT monitoring, proactive maintenance, and intelligent network optimization to keep your systems running smoothly.
Cybersecurity Threats & Compliance Risks
The Problem:
Cyber threats are evolving, and businesses struggle to stay compliant with regulations like HIPAA, GDPR, and PCI-DSS. A data breach could mean financial penalties, reputational damage, and customer loss.
Our Solution
We offer advanced cybersecurity solutions, external vulnerability assessments, and compliance-ready IT strategies. We proactively block threats before they impact your business.
Scaling IT for Business Growth
The Problem:
Your company is expanding, but your IT infrastructure can’t keep up. New hires need workstations, security access, and cloud collaboration tools, but setting this up internally is complex and time-consuming.
Our Solution
Our scalable IT solutions support your growth with cloud integration, remote work solutions, and seamless onboarding—so your IT grows with your business.
Lack of IT Strategy & Digital Transformation
The Problem:
Your competitors are leveraging automation, AI, and cloud technology, while your business is stuck with outdated systems and reactive IT management. You need a strategic IT roadmap but don’t know where to start.
Our Solution
Universal Connectivity helps you build an IT roadmap that aligns with your business goals. We bring cutting-edge solutions to streamline operations and drive innovation.
Count on Universal Connectivity
30 years in business
Net Promoter Score of 83 (industry average is 31)
99% customer retention rate
Frequently Asked Questions (FAQs) About Managed IT Services
What are the business benefits of Managed IT Services?
How do Managed IT Services reduce operational costs?
How do Managed IT Services improve business efficiency?
How does outsourcing IT improve cybersecurity?
How do Managed IT Services support digital transformation?
How does Hosted Exchange improve email security?
What compliance and regulatory protections do Managed IT Services offer?
Can Managed IT Services help scale my business?
How does Managed IT improve business continuity and disaster recovery?
Connecting humans to humans
Connecting humans to machines
Connecting machines to things
The Better Connected Plan
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We listen to your needs.
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We design custom solutions.
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We implement and manage your plan so you’re better connected.
