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Universal Connectivity Earns SOC 2 Type 2 Compliance
We’re proud to announce that Universal Connectivity has achieved SOC 2 Type 2 compliance, an independent validation that our security measures, processes, and controls meet the rigorous standards set by the American Institute of Certified Public Accountants (AICPA). This milestone reflects our core values—pragmatic creativity, happiness, human touch, and thoroughness—which shape not only our daily…
Read MoreCPaaS vs UCaaS: Choosing the Right Communication Solution
Understanding the distinctions of CPaaS vs UCaaS is crucial for businesses seeking to optimize their communication strategies. Let’s explore the key differences and benefits of each. Benefits of CPaaS Benefits of UCaaS Disadvantages of CPaaS Disadvantages of UCaaS Ultimately, the choice between CPaaS vs UCaaS hinges on your organization’s specific needs and priorities. By understanding…
Read MoreYour Business’s Net Promoter Score and Why It Is Important
As a business leader, you’re always looking for ways to improve customer satisfaction and loyalty. One metric that can help you measure these factors is the Net Promoter Score (NPS). This metric is based on the idea that customers fall into three categories: promoters, distractors, and passive customers. The promoters are those highly satisfied with…
Read MoreIs Microsoft Teams Cloud Phone Integration Right for You?
Integrating Microsoft Teams with your business’s cloud phone system can help unify communications with rich features and a streamlined user experience. So is Microsoft Teams cloud phone integration the best path for your company? Consider these factors: Teams for Your Team With many small to medium-size businesses already using (and paying for) Microsoft Teams, the…
Read MoreWhy E911 Compliance Matters: Understanding the Impact on Your Business
In today’s world, where employee safety is paramount, understanding and complying with “Enhanced 911” or E911 regulations is crucial. Negligence to comply not only puts your employees, customers, and guests at risk but also exposes your business to legal and financial consequences. Conventional 911 services were based on a phone number associated with a fixed…
Read MoreUnraveling the Battle of the Wires: Cable Internet vs. Fiber Internet for Businesses
In today’s fast-paced digital landscape, a reliable and high-speed internet connection is the backbone of any successful business. When it comes to choosing an internet service provider (ISP), the decision often boils down to the two major contenders: cable internet and fiber internet. While both options offer internet connectivity, they differ significantly in terms of…
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