Avaya Updates & End of Life

Avaya is making major updates to its cloud communication services in 2025, including the end-of-life for some products and services. Find out what businesses need to know.

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Avaya's Developments in 2025

Avaya is making major updates to its cloud communication services in 2025. Starting June 30, 2025, businesses using the Avaya Experience Platform (AXP) Public Cloud must commit to a minimum of 200 seats. Companies with fewer users will need to either scale up their subscriptions or find alternative solutions. In addition, as of April 28, 2025, Avaya has discontinued its SIP Trunking and Communications APIs (CPaaS) services.

For businesses that depend on Avaya’s smaller-scale or discontinued offerings, these changes may require a shift to a new communication provider or renegotiating existing contracts.

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Why Is Avaya Making These Changes?

Avaya is focusing on its core strengths and enterprise-grade solutions, which means they are likely consolidating resources and potentially phasing out less profitable or less scalable offerings. Raising the AXP seat requirement suggests that Avaya aims to cater to the needs of larger customers and those with a higher number of seats, potentially making it more difficult for smaller businesses to use their solutions.

Discontinuation of Cloud Services

Avaya will shutter its SIP Trunking and Communications APIs (CPaaS) cloud services. As of February 3, 2025, businesses can no longer purchase either. Meanwhile, both services will discontinue on April 28, 2025.

Avaya is discontinuing the Avaya SIP Trunking cloud service and the Avaya Communications APIs (CPaaS) cloud service, with the end of sale and discontinuation date being April 28, 2025.
They will also stop delivering and supporting AXP service bundles with Avaya Voice Recording (AVR) effective June 30, 2025.
Avaya will remove its third-party messaging integration with X (previously Twitter) from its AXP Social Media Direct Channels feature as of March 1, 2025.

Implications for Businesses

This transition poses challenges and opportunities for businesses relying on Avaya systems:

Challenges

Businesses with fewer than 200 seats on the Avaya Experience Platform (AXP) Public Cloud will need to adjust their subscriptions or find alternative solutions.

Additionally, Avaya has discontinued its SIP Trunking and CPaaS services as of April 28, 2025.

If your organization relies on these services, now is the time to explore new options.

Opportunities

Businesses have an opportunity to upgrade to a more reliable, flexible, and scalable communication platform with Universal Connectivity.

Here’s how we can help:

No Seat Minimums – Unlike Avaya’s 200-seat requirement, our hosted phone platform scales to your needs, whether you have 10 users or 1,000.
Seamless Transition – We offer a smooth migration process to ensure zero downtime and minimal disruption to your operations.
Full Control & Security – Because we own and operate our hosted phone platform, we guarantee reliable performance, strong security, and expert in-house support.
Advanced Features & Integrations – Unlock a modern, cloud-based system with CRM integrations, call analytics, call center functionalities, and more—without vendor-imposed limitations.

Connecting humans to humans

Connecting humans to machines

Connecting machines to things

Key Dates to Remember

To ensure a smooth transition, businesses should note these critical milestones:

February 3, 2025

End of Sales: SIP Trunking & CPaaS

Businesses can no longer purchase SIP Trunking or Communications APIs (CPaaS) cloud services

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March 1, 2025

End of X Integration

Avaya will remove its third-party messaging integration with X (previously Twitter) from its AXP Social Media Direct Channels feature.

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April 28, 2025

End of Services: SIP Trunking & CPaaS

SIP Trunking and Communications APIs (CPaaS) cloud services will discontinue

Prepare Now

June 30, 2025

End of Delivery & Support: AXP with AVR

Avaya stops delivering and supporting AXP service bundles with Avaya Voice Recording (AVR).

Prepare Now

Universal Connectivity: Your Partner During Transition

Universal Connectivity understands the challenges posed by this industry shift. We are committed to partnering with businesses to ensure a seamless migration to modern communication solutions. Our team provides:

Customized Transition Plans: Tailored strategies to align with your organization’s needs and budget.
Comprehensive Support: Round-the-clock assistance from experienced professionals.
Security and Reliability: Non-intrusive vulnerability assessments to protect your digital footprint during the migration process.