6 Questions to Ask Before Selecting Your Next Telecom Provider

Choosing the right telecommunications provider for your business is crucial to supporting your day-to-day operations. Here are some questions you’ll want to consider asking a potential telecom provider. 

Does the provider offer reliable support?

What kind of support network does the company provide, if any?  Without a reliable and convenient support network at your disposal, you may find it stressful trying to combat your own IT issues. Do their customer support hours align with your hours of operation?

What kind of network security does the provider offer?

Your business conversations should remain private, especially if you are receiving personal identifiable information like credit card numbers over the phone. How does the provider protect your calls, private information of customers and internal data?

Does the provider offer custom systems and pricing models?

Your needs are unique to your business, which is why it’s important to find a telecommunications provider that offers customizable services. Will they go the extra mile to accommodate you with personalization? Do they offer phone systems that support your daily operations?

Is the telecommunications provider capable of growing with your business?

If your business were to expand, would the provider still be able to accommodate your needs? Not only do you want to look for a provider that accommodates growth but values and encourages it. Do they stay up to date with the latest cutting edge technology?

How will their services increase your profitability?

Your telecommunications service provider should make your life easier and your business more successful. You’ll want to look for a provider that offers productivity tracking. This way you can use those insights to modify practices in your business to be more efficient and successful. Ask them for examples of how they increased another client’s profitability.

Can they provide the expertise necessary for your business?

Depending on your business’s needs, you might require a provider with more experience with businesses or industries like yours. Make sure to ask how they have worked with businesses like yours in the past and what kind of services or products they offer that are suited to your business.

How does this upgraded service directly benefit our team?

A potential telecommunications provider should be able to clearly identify and explain how the change will directly benefit your business.

Ready to get started with a telecom provider that suits your business?

At Universal Connectivity we help clients simplify communication systems with the best phone systems for your day-to-day operations. Download our business phone checklist or schedule a consultation with us today to get started with better telecommunications.